Seamlessly Integrate CRM Sales and Support Data

ZChat enables organizations using Microsoft Dynamics CRM Online to provide the most effective customer care solution to their website visitors.

With ZChat, your agents can live chat with your customers online and record the interaction back to Microsoft Dynamics CRM as leads or cases.

  • Create Contacts/Leads/Accounts automatically, and keep track of interactions with your website visitors.
  • Submit new Cases or Notes attached to Leads, including detailed debug information.
  • Live chat transcripts and offline messages automatically logged as Cases or Notes.
  • Map chat agents to your Microsoft CRM agents, so that cases can be submitted directly to the agent who answered the chat.
Download Integration package Dynamics Integration Guide


ZChat Enterprise offers an on-premises Live Chat Solution. Protect customer data and other proprietary information by ensuring it never leaves your data-center.

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Need ZChat Cloud?

ZChat is offered as a deployable product, that you can install and manage on your own server.
If, however, you favour a hosted chat solution and wish to take advantage of a cloud-based live chat, then we invite you to consider MyLiveChat.
MyLiveChat is built on the same technology as ZChat, but delivered as a hosted solution, with a variety of monthly subscription plans.

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ZChat helps you make happy customers