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  • Chat Session disconnecting

    View the chat session below.&nbsp; This happens too often. What does this mean? &nbsp;How is it fixed ? &nbsp;How is it prevented ? &nbsp; the sesson script is: &nbsp; Connecting... Connected! greenbook has entered the room. Joe: How is ...
    Posted to Cute Live Support (Forum) by Dick Barney on July 18, 2008
  • Re: CuteSoft stopped working

    UPDATE:&nbsp; CuteSoft is running NOW. &nbsp; IIS Restart had to restarted twice before it came up.&nbsp; I have NOo explaination for that. &nbsp;
    Posted to Cute Live Support (Forum) by Dick Barney on September 21, 2007
  • Re: CuteSoft stopped working

    Cutesoft is DOWN.&nbsp; You sent me a license file it was a different name and it did NOT FIX THE PROBLEM. &nbsp; HELP!!!!
    Posted to Cute Live Support (Forum) by Dick Barney on September 21, 2007
  • Re: CuteSoft stopped working

    Adam, &nbsp; We restarted IIS and CuteSoft stopped again. &nbsp; I am very busy now.&nbsp; Could I have another temporary license file and we will straighten out the issue next week?
    Posted to Cute Live Support (Forum) by Dick Barney on September 19, 2007
  • Re: CuteSoft stopped working

    Adam, &nbsp; Yes. I was missing the fact&nbsp;that&nbsp;the License file is only checked on IIS start-up.&nbsp; ( I warned you that I don't do much web stuff.) &nbsp; So the only way to know that you have valid domain license file is to restart IIS.&nbsp; Then if your license file is not valid your CuteSoft site is down and there is no way to ...
    Posted to Cute Live Support (Forum) by Dick Barney on September 6, 2007
  • Re: CuteSoft stopped working

    Adam, &nbsp; That doesn't appear to answer the question. &nbsp; The operator signs on every morning.&nbsp; A week after I installed the domain license, the operator could not sign in one morning.&nbsp; I installed the temporary license file that you sent and the operator could sign in.&nbsp; Yesterday morning I reinstalled the domain license ...
    Posted to Cute Live Support (Forum) by Dick Barney on September 6, 2007
  • Re: CuteSoft stopped working

    Adam, &nbsp; This morning, I replaced the temporary license file that you sent me with the &#8220;permanent&#8221; domain license file that I received on 8/8/07. CuteSoft continues to work at this time.&nbsp; Since un-expected failures are not good for our company and me I need to know: Why did it fail? Why does the domain license work now? ...
    Posted to Cute Live Support (Forum) by Dick Barney on September 5, 2007
  • Re: CuteSoft stopped working

    As additional infomation - our url connection string is &nbsp; http://cfwebs.clear-momentum.com/clearmomentumsupport/cutesoft_client/cutechat/CF_supportcustomer2.aspx?input_name=***&amp;input_email=e.mail.com&amp;input_department=fred &nbsp; &nbsp; Where *** and fred are values from our application.
    Posted to Cute Live Support (Forum) by Dick Barney on August 14, 2007
  • Re: CuteSoft stopped working

    Adam, &nbsp; I installed the temporary license file.&nbsp;&nbsp; On 8/8/2007 I installed a permanent license file and it has worked since 8/8/2007. &nbsp; I will reinstall the permananet license file tomorrow morning before business hours and let you know what happens.
    Posted to Cute Live Support (Forum) by Dick Barney on August 14, 2007
  • CuteSoft stopped working

    &nbsp; CuteSoft was working yesterday.&nbsp; Today it is not. &nbsp; &nbsp; When I try to login as a client the message is: &nbsp; Server Error in '/ClearMomentumSupport' Application. -------------------------------------------------------------------------------- Object reference not set to an instance of an object. Description: An ...
    Posted to Cute Live Support (Forum) by Dick Barney on August 14, 2007
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