Hi,   I have been able to change the screen with the forms for both online & offline messaging, but what page should be edited for the actual chat?   I tried changing SupportCustomer2.aspx, but it did not seem to work!   Thanks,   Subhash

Hi, For our website, we only need a ''Sales'' option in the Department drop-down. How would I take support away, and customize that the operators are in the Sales department? Thanks in advance. Subhash

Adam, Thank you for your reply, but I was able to figure out the problem. I had originally added the LiveSupport application under our Default Application Pool, and I think that is what was causing the problem. Once I changed it to it's own application pool, everything seems to work fine! Thanks again, Subhash

Hi, I was able to finally add users to my live operators without a problem, but now I am having a bunch of other problems. 1) When a live operator is connected, and you go to the site to see the status image, it just switches between available & unavailable everytime you refresh the page, even though the operator has never logged ...

Hi,   I downloaded LiveSupport so we can try it out for use on our company website. I was able to install without any problem, but I am having another problem. I was able to register a new user, but when I try to add that user as an operator under the administration console, their name does not come up! I am able to logon as the new user ...