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  • Re: How to disable an agent entering room alert?

    Adam &nbsp; Not sure if you mean ''agent chat window'' same as ''Agents Chat'' tab under ''Conversations''&nbsp;within ''Cute Live Support'' main window. If so, yes it does open automatically after few minutes. &nbsp; Is it because I've ticked ''Auto reconnect to server''? In that case, why does it lose the connection to the server so ...
    Posted to Cute Live Support (Forum) by [email protected] on January 23, 2009
  • Re: How to disable an agent entering room alert?

    Hello &nbsp; I'm back again. Yes it doesn't appear when I close the ''Agents'' tab. But the ''Agents'' tab comes back again automatically (after few minutes) and so the pop-ups are back again. &nbsp; Is there any way of permanently closing the ''Agents'' tab? &nbsp; Regards Kannan &nbsp;
    Posted to Cute Live Support (Forum) by [email protected] on January 22, 2009
  • Re: How to disable an agent entering room alert?

    Adam and Karen, &nbsp; So the concept is if a chat room is open, the s/w will pop-up and say who comes in and goes out. Otherwise not. I'm very much used to MSN messenger and so thought there might be a setting to stop the alerts. Now, I got it. &nbsp; Thanks&nbsp;for your help. &nbsp; Regards Kannan
    Posted to Cute Live Support (Forum) by [email protected] on December 18, 2008
  • How to disable an agent entering room alert?

    Hello &nbsp; We bought Cute Live Support and installed ok on an Oracle platform. &nbsp; We could login to Live Support in our desktops and the clients are able to call us and no problems. &nbsp; However, this Live Support desktop s/w keeps showing which agent has come into the room and which agent gone out. Is there any way of disabling this ...
    Posted to Cute Live Support (Forum) by [email protected] on December 17, 2008