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  • Quere Issue

    When a client tries to be serviced, he gets, for instance, the 1&#186; place in queue. &nbsp; Suddenly, when another client wants to chat, the first one goes to 2&#186;. &nbsp; Sometimes, the client place in queue keeps going up until he gets 7&#186; or 8&#186; place. &nbsp; How can I solve this? My clients are complaining that they are ...
    Posted to Cute Live Support (Forum) by Thiago on February 1, 2007
  • Service Time Keeps Running After Operator Closes Connection

    Is this a bug? &nbsp; When an operator closes his chat window, the service time keeps running until the client closes his chat window. &nbsp; Since nobody is chatting with the client, shouldn't him be prompted to close the window or request another session? &nbsp; When thinking about service reports, this is a major problem. &nbsp; Hope ...
    Posted to Cute Live Support (Forum) by Thiago on January 17, 2007
  • Re: Oracle Implementation

    Anybody there?
    Posted to Cute Live Support (Forum) by Thiago on January 16, 2007
  • The Operators Are Mad - That Balloon Never Stops!

    Hello! &nbsp; Is there a way to disable the balloon that notifies new customers and new messages? &nbsp; We've got a hge number of customers and that feature is preventing the operators to see some information in that region of the screen, since the balloon never stops! &nbsp; Help! &nbsp; Thiago
    Posted to Cute Live Support (Forum) by Thiago on January 11, 2007
  • Support Reports (wait time)

    Hello! &nbsp; What can be done when there is a need to measure the avg time customers are waiting before beeing serviced? Is there a new version of the APP that implements it? &nbsp; Also, is there any information source for the poor souls which must build some Reports on Live Support? &nbsp; Thiago
    Posted to Cute Live Support (Forum) by Thiago on January 11, 2007
  • Oracle Implementation

    Hello, &nbsp; After som fights (and some help from Adam and Karen) to put&nbsp;Live Support&nbsp;working with oracle, there are some issues remaining: &nbsp; 1) When&nbsp;searching in Transcripts, I get an error saying ''Could not find implementation for OracleOleDb of method&nbsp;ICuteChatDataAccess.Search''; 2) When clickng a Session in ...
    Posted to Cute Live Support (Forum) by Thiago on January 11, 2007
  • Re: Questions - operators/images

    What about the Third question? &nbsp; That insterests me too! &nbsp; Thiago
    Posted to Cute Live Support (Forum) by Thiago on January 11, 2007