Canned Messages are used for you to quickly insert messages that you frequently type into the chat window.
Variables Allowed in Canned Messages
There are currently two variables allowed in a Canned Message
%%user%% - This variable will insert the visitor's login name into
your Canned Message
(example: Hello %%user%% ! How may I help you today?)
%%operator%% - This variable will insert the operator's name into
your Canned Message.
(example: Hello %%user%% ! My name is %%operator%%, how may I help you today?)
Organizing Canned Messages
Canned Messages can be stored so that you can use them on the fly, while you are
chatting with a visitor. To organize your canned Messages you will follow the following
instructions.
From the menu bar, choose Tools >> Organize canned Messages. A new window appears.
On this new window you can enter in your canned Message information and Submit to save.
New Item Nate - This is what you want to name the Canned Message entry. (So if you are entering your hello message to your visitor you might name it something like "My Greeting")
Message - Finish filling out the message for your visitor
(example: Hello %%user%% ! How may I help you today?)
After you have saved the Canned Message it will now be displayed in the canned Message list.
Continue on entering the rest of your canned Messages and you can now begin using them!