Departments/Agents panel allows admin create departments and assign users as operators.

It also allows transferring calls from one operator to the other, or inviting another operator join the current conversation.

a. In the "Departments/Agents" panel, right click, click the "New Department" menu, then add departments.



b. Select the department, right click, click the "New Agent" menu, then add new agents.



c. If you want to remove the agent, please select the agent, right click, click the "Remove Agent" menu.