Hi Kenneth, thanks for the links and advice. We have upgraded a single Operator and after restarting the application, iisreset, we are seeing strange characters coming through in the chat window such as; ^4div style='font-family^2;font-size^2;color^2'^5Hi - This is blah blah blah... Additionally operators did not seem to be able to ...

The Live Support operator crashes when trying to chat. I log on and when say ready, I create a test chat from the website. But every time it crashes and give me a windows error saying it has received an error and is shutting down. Any help?

I just installed the Live Support component, and I am having trouble with logging into the Live Support Operator.  I just executed the script to create the database.  I entered the default credentials (admin / admin) to login and I am getting an exception that says ''Failed to connect chat service: The remote server returned an error ...

When I tried to Login as Cute Live Support Operator, I am getting the following exception:     It was working fine earlier and all of a sudden it starts giving this error.