Are there instructions to set a single chat console to monitor multiple websites for the live chat

 

Console A - Listens for requests and shows agent online for www.abc.com and www.def.com

 

Thanks,

Chris

Hi colsen,

 

CuteLiveSupport can achieve it simply.

 

1. You need to integrating CuteLiveSupport with one site of your website group.

 

2. Than refer http://cutesoft.net/live-support/Developer-Guide/scr/Adding-chat-button-tag.htm, it shows you how to add the live chat button on your web page.

 

3. Also, you can simply add this live chat button to other site. Just need to change the src to point to the location which integrate with CuteLiveSupport.

 

below is the code of us

 

 

Regards,

 

Ken

 

 

Thank you Ken,

 

Another question to go with this.  What is  the best way to style the two sites user chat windows independent from each other.  So button and Chat for site www.abc.com use green and blue colors and site www.def.com use orange and yellow colors.

 

Thanks again.

Chris

Dear colsen,

 

Yes, you can implement this requirement by customization. Please open file "CuteSoft_Client\CuteChat\SupportRedirect.Aspx",

 

<script runat="server">
  override protected void OnInit(EventArgs args)
  {
   base.OnInit(args);
   
   //if( CuteChat.ChatWebUtility.HasOnlineOperators() )
   if( CuteChat.ChatWebUtility.HasReadyAgents() )
   {
       if(site1 request)

      {
             Response.Redirect("SupportCustomer.aspx"+Request.Url.Query);

      }

      else

      {

            //copy SupportCustomer.aspx to SupportCustomerAnotherSite.aspx , and then customize it

            Response.Redirect("SupportCustomerAnotherSite.aspx"+Request.Url.Query);

      }

   }
   else
   {

        if(site1 request)

        {
            Response.Redirect("SupportFeedback.aspx"+Request.Url.Query);
        }

       else

       {

           Response.Redirect("SupportFeedbackAnotherSite.aspx"+Request.Url.Query);
      }

   }

}

 </script>

 

Thank you for asking