Multiple websites single chat console

Last post 05-10-2011, 4:08 PM by Eric. 3 replies.
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  •  05-09-2011, 3:08 PM 67501

    Multiple websites single chat console

    Are there instructions to set a single chat console to monitor multiple websites for the live chat
     
    Console A - Listens for requests and shows agent online for www.abc.com and www.def.com
     
    Thanks,
    Chris
  •  05-09-2011, 8:31 PM 67505 in reply to 67501

    Re: Multiple websites single chat console

    Hi colsen,
     
    CuteLiveSupport can achieve it simply.
     
    1. You need to integrating CuteLiveSupport with one site of your website group.
     
    2. Than refer http://cutesoft.net/live-support/Developer-Guide/scr/Adding-chat-button-tag.htm, it shows you how to add the live chat button on your web page.
     
    3. Also, you can simply add this live chat button to other site. Just need to change the src to point to the location which integrate with CuteLiveSupport.
     
    below is the code of us
     
       <script src="http://CuteSoft.net/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx"></script>
     
    Regards,
     
    Ken
     
     
  •  05-10-2011, 7:46 AM 67514 in reply to 67505

    Re: Multiple websites single chat console

    Thank you Ken,
     
    Another question to go with this.  What is  the best way to style the two sites user chat windows independent from each other.  So button and Chat for site www.abc.com use green and blue colors and site www.def.com use orange and yellow colors.
     
    Thanks again.
    Chris
  •  05-10-2011, 4:08 PM 67527 in reply to 67514

    Re: Multiple websites single chat console

    Dear colsen,
     
    Yes, you can implement this requirement by customization. Please open file "CuteSoft_Client\CuteChat\SupportRedirect.Aspx",
     
    <script runat="server">
      override protected void OnInit(EventArgs args)
      {
       base.OnInit(args);
       
       //if( CuteChat.ChatWebUtility.HasOnlineOperators() )
       if( CuteChat.ChatWebUtility.HasReadyAgents() )
       {
           if(site1 request)
          {
                 Response.Redirect("SupportCustomer.aspx"+Request.Url.Query);
          }
          else
          {
                //copy SupportCustomer.aspx to SupportCustomerAnotherSite.aspx , and then customize it
                Response.Redirect("SupportCustomerAnotherSite.aspx"+Request.Url.Query);
          }
       }
       else
       {
            if(site1 request)
            {
                Response.Redirect("SupportFeedback.aspx"+Request.Url.Query);
            }
           else
           {
               Response.Redirect("SupportFeedbackAnotherSite.aspx"+Request.Url.Query);
          }
       }
    }
     </script>
     
    Thank you for asking
     
     
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