We're using v.5.0. We licensed the source code and mad a few modifications.
We have several customers using it. Until recently everything was working fine.
Then on customer reported that all their operator clients on several machines were crashing when they tried to connect to a visitor-initiated chat, and also when another operator tried to Join.
Oddly, we can connect to the Live Chat server with the same operator client and connect just fine to a visitor-initiated chat.
Our customers are using WinXP SP2.
I AM NOT ABLE TO UPLOAD A SCREENSHOT WHICH I FIND ODD.
BUT, The error signature was:
EventType: clr20r3
P1: livehelp.exe
P2: 1.1.0.0
P3 49d9f955
P4: system
P5:2.0.0.0
P6: 471ebf0d
P7: 1f68
P8: 1bd
P9: system.net.webexception