Hi Kenneth, thanks for the links and advice. We have upgraded a single Operator and after restarting the application, iisreset, we are seeing strange characters coming through in the chat window such as; ^4div style='font-family^2;font-size^2;color^2'^5Hi - This is blah blah blah... Additionally operators did not seem to be able to ...

We're using v.5.0.  We licensed the source code and mad a few modifications.   We have several customers using it. Until recently everything was working fine.   Then on customer reported that all their operator clients on several machines were crashing when they tried to connect to a visitor-initiated chat, and ...