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license problem on production server

Last post 03-31-2006, 1:12 PM by jesperordrup. 8 replies.


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11-28-2005, 4:49 PM 13157

lestat
Joined on 11-24-2005
Posts 3

license problem on production server

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i installed the chat demo on my dev server, works fine, now i am trying to make it work on my production server. it works fine until i try to enter a chat room:
Connection Failed.: Check CuteChat General License Failed : CuteChat.lic not exists

the only difference between the dev and prod setup is that on the prod i don't have a separate application for the chat. so i've put the dlls and the two license files in the bin folder of the root folder. i've also put the CuteSoft_Client and CuteSoft_Server folders in the root (at the same level as the rest of the sampleportal folder).

what am i doing wrong???

thank you

11-29-2005, 6:22 PM 13203 in reply to 13157

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: license problem on production server

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Have you put the CuteChat license file into the bin folder as well??

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

12-05-2005, 6:37 PM 13437 in reply to 13203

lestat
Joined on 11-24-2005
Posts 3

Re: license problem on production server

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yes i've put the license in the root bin folder, and still, same message..

12-05-2005, 10:40 PM 13442 in reply to 13437

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: license problem on production server

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Try this license file.

Keep me posted

12-07-2005, 12:36 PM 13516 in reply to 13442

lestat
Joined on 11-24-2005
Posts 3

Re: license problem on production server

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still no luck... is it possible that some settings need to be changed on the server?? it works perfectly on my local machine

12-07-2005, 1:23 PM 13524 in reply to 13516

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: license problem on production server

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>>Connection Failed.: Check CuteChat General License Failed : CuteChat.lic not exists

The error message indicates you put the license file at the wrong place.

03-31-2006, 5:05 AM 17771 in reply to 13524

jesperordrup
Joined on 03-31-2006
Posts 2

Re: license problem on production server

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I have the same problem ... I've installed the sample portal on my local machine .. and the .lic file is copied to bin (and root). Where is it supposed to go (and where does the installation doc describe this?)? Do I have to configure it anywhere?

Jesper

03-31-2006, 1:12 PM 17785 in reply to 17784

jesperordrup
Joined on 03-31-2006
Posts 2

Re: License in BIN folder

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It's a virtual folder and I copied both .lic files to the bin folder (below the virtual folder). According to the help file both .lic files should be copied right?

I'll download another version. Why is that supposed to help?

Jesper