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Having problem behind the Firewall

Last post 10-20-2004, 6:36 PM by [email protected]. 10 replies.


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10-01-2004, 3:10 AM 1975

Anonymous

Having problem behind the Firewall

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Hello,

CuteChat is working fine but our one user cannot get the chat to work . so we tried sute chat on our end first without any firewal and then by using a firewall. When we use it behind a firewall it gives us an error "Connection Failed... This account is using. Please try again".

What we do to solve this problem.

Regards,

Ghazala

10-01-2004, 4:42 AM 1976 in reply to 1975

cutechat
Joined on 07-22-2004
Posts 2,332

Re: Having problem behind the Firewall

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Ghazala,

The firewall is OK , the client could cummunicate with the server .

'This account is using. Please try again' means that , a use want to get in a room , but the server reject it while it not leave in last session .

One account could get in same room at the same time , may be you open 2 windows , or please wait for 1 minitue and retry

Regards , Terry .

10-04-2004, 2:50 AM 1986 in reply to 1976

Anonymous

Re: Having problem behind the Firewall

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Hi Terry,

Thanx for your replt. I will try this too and then I will share the results.

Regards,

Ghazala

10-06-2004, 2:09 AM 2005 in reply to 1976

Anonymous

Re: Having problem behind the Firewall

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Hi Terry

I tried your solution on our end but still having the same prob.

Regards,

Ghazala

10-06-2004, 11:53 AM 2007 in reply to 2005

cutechat
Joined on 07-22-2004
Posts 2,332

Re: Having problem behind the Firewall

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Ghazala:

Could you tell me the url , just for testing ?

You could send the address to [email protected]

Thanks .

Regards , Terry .

10-07-2004, 4:32 AM 2012 in reply to 2007

Anonymous

Re: Having problem behind the Firewall

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Terry,

I have sent u a mail in your provided email address with all the details you will require for the testing.

Regards,

Ghazala

10-17-2004, 10:22 PM 2112 in reply to 2012

[email protected]
Joined on 08-19-2004
Posts 4

Re: Having problem behind the Firewall

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I have exactly the same problem, see my post - does firewall effect chat?

Its the same story - it works perfectly for us and our test users, but one test user behind a firewall gets the same connecting error...

I'm pretty sure she does not have 2 chat windows open. I've tried walking through it with her, doing exactly what she does, it works for me but not for her.

Please let me know if/when you resolve this. At the very least an explanation of what is going on would be good, then we can put up on the site an explanation that some corporate users may get blokcked