Operator App erroring on load

Last post 10-04-2006, 2:35 PM by Adam. 3 replies.
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  •  10-03-2006, 2:04 PM 23319

    Operator App erroring on load

    We have loaded the operator app on a number of client computers.  Some are fine, others are encountering errors when starting up.  This error occurs when the operator tries to log in. Here is the error detail:

    Thank you for your assistance.

    ************** Exception Text **************

    System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.mshtml, Version=7.0.3300.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.

    File name: 'Microsoft.mshtml, Version=7.0.3300.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'

       at LiveSupport.HtmlControl.UpdateDocUI()

       at LiveSupport.HtmlControl.set_BackColor(Color value)

       at LiveSupport.HtmlControl..ctor()

       at LiveSupport.ChannelMsg.InitializeComponent()

       at LiveSupport.ChannelMsg..ctor()

       at LiveSupport.OperatorsForm.InitializeComponent()

       at LiveSupport.OperatorsForm..ctor()

     

    WRN: Assembly binding logging is turned OFF.

    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.

    Note: There is some performance penalty associated with assembly bind failure logging.

    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

     

       --- End of inner exception stack trace ---

       at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)

       at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache)

       at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache)

       at System.Activator.CreateInstance(Type type, Boolean nonPublic)

       at LiveSupport.MainForm.ActivateChildForm(Type formType)

       at LiveSupport.MainForm.LoadFormContents()

       at LiveSupport.MainForm.MainForm_Load(Object sender, EventArgs e)

       at System.Windows.Forms.Form.OnLoad(EventArgs e)

       at System.Windows.Forms.Form.OnCreateControl()

       at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

       at System.Windows.Forms.Control.CreateControl()

       at System.Windows.Forms.Control.WmShowWindow(Message& m)

       at System.Windows.Forms.Control.WndProc(Message& m)

       at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

       at System.Windows.Forms.ContainerControl.WndProc(Message& m)

       at System.Windows.Forms.Form.WmShowWindow(Message& m)

       at System.Windows.Forms.Form.WndProc(Message& m)

       at LiveSupport.MainForm.WndProc(Message& m)

       at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

       at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

     

     

    ************** Loaded Assemblies **************

    mscorlib

        Assembly Version: 2.0.0.0

        Win32 Version: 2.0.50727.42 (RTM.050727-4200)

        CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

    ----------------------------------------

    LiveSupport

        Assembly Version: 1.0.0.0

        Win32 Version: 1.0.0.0

        CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/LiveSupport.exe

    ----------------------------------------

    System.Windows.Forms

        Assembly Version: 2.0.0.0

        Win32 Version: 2.0.50727.42 (RTM.050727-4200)

        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

    ----------------------------------------

    System

        Assembly Version: 2.0.0.0

        Win32 Version: 2.0.50727.42 (RTM.050727-4200)

        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

    ----------------------------------------

    System.Drawing

        Assembly Version: 2.0.0.0

        Win32 Version: 2.0.50727.42 (RTM.050727-4200)

        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

    ----------------------------------------

    System.Configuration

        Assembly Version: 2.0.0.0

        Win32 Version: 2.0.50727.42 (RTM.050727-4200)

        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

    ----------------------------------------

    CuteSoft.Chat.WinClient

        Assembly Version: 3.0.0.0

        Win32 Version: 1.0.0.0

        CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/CuteSoft.Chat.WinClient.DLL

    ----------------------------------------

    System.Web.Services

        Assembly Version: 2.0.0.0

        Win32 Version: 2.0.50727.42 (RTM.050727-4200)

        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll

    ----------------------------------------

    System.Xml

        Assembly Version: 2.0.0.0

        Win32 Version: 2.0.50727.42 (RTM.050727-4200)

        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

    ----------------------------------------

    brq7krkl

        Assembly Version: 3.0.0.0

        Win32 Version: 2.0.50727.42 (RTM.050727-4200)

        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

    ----------------------------------------

    XPCommonControls

        Assembly Version: 3.0.2.902

        Win32 Version: 3.0.2.902

        CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/XPCommonControls.DLL

    ----------------------------------------

     

    ************** JIT Debugging **************

    To enable just-in-time (JIT) debugging, the .config file for this

    application or computer (machine.config) must have the

    jitDebugging value set in the system.windows.forms section.

    The application must also be compiled with debugging

    enabled.

     

    For example:

     

    <configuration>

        <system.windows.forms jitDebugging="true" />

    </configuration>

     





  •  10-03-2006, 2:06 PM 23320 in reply to 23319

    Re: Operator App erroring on load

  •  10-04-2006, 10:46 AM 23339 in reply to 23320

    Re: Operator App erroring on load

    Adam,

    Thanks for the response but we have already downloaded .net 20 redistributable and the MSHTML interop assembly dll into the program directory on Operator machine but it still does not work.  Can you possibly give me something more specifc?

    Thanks again
    Stuart


  •  10-04-2006, 2:35 PM 23349 in reply to 23339

    Re: Operator App erroring on load

    Stuart,

    Try the following solutions.
     
    Solution 1:
     
    Copy Microsoft.mshtml.dll into the application directory.
     
    Solution 2.
     
    Run vs_piaredist.exe, which is in \program files\common files\merge modules on machines with vs 2005 installed.
     
    keep me posted
     
     

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