I'm running into a problem where certain URLs don't post within a session.  A simple URL (e.g. http://www.microsoft.com) posts fine.  I can type it in as an operator, hit SEND, and the user sees it.  But if I use a URL such as this:

 

 

it doesn't work.  I click on SEND, it disappears from my text entry box, but never shows up in the chat.  I can post the URL without anyhing in the querystring and it works.  I can post the first item in the querystring (the "CatalogID") and it works.  But if I add in the "CategoryID" parameter, I get the odd behavior.

 

Is the string too long?  Is it something in the querystring itself?  These will be passed from our support staff to our online users frequently as this is the format of our site URLs.  Any assistance is appreciated.

 

Thanks!

Jason W. Pegg

Jason,

 

>> the string too long? 

 

Yes.

 

To fix this, please login as admin, click chat admin button and choose the Configuration button.

 

In the Global Access Control section, find/modify the setting below:

 

Max length of a single word

Set th maximum length of a single word. Defalult: 30

An easy fix.  That did it.  Thanks!