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Trouble installing

Last post 10-21-2006, 7:13 PM by chabian. 8 replies.
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  •  10-18-2006, 5:32 PM 23687

    Trouble installing

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    I have the unzipped install file here: C:\CuteLiveSupport
    I created a virtual directory called 'LiveSupport' pointing to here: C:\CuteLiveSupport\Framework 1.x Web
    I installed the operator client. For my webservice URL I am using: http://localhost/webappname/LiveSupport
    I am using admin/admin for the authentication. When I try to login, I am getting a SQL Server does not exist error. I integrated the SQL scripts into an existing database. What can I check?

  •  10-18-2006, 5:34 PM 23688 in reply to 23687

    Re: Trouble installing

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    The existing web.config file for my SQL Server connection has the following ConnectionString. I think LiveSupport should be using this connection if this is where I integrated the scripts into my database, correct?
     

    <add key="ConnectionString" value="Data Source=SERVER\INSTANCE;Initial Catalog=DATABASENAME;Integrated Security=True"/>

  •  10-18-2006, 5:51 PM 23689 in reply to 23688

    Re: Trouble installing

    Reply Quote
    chabian,
     
    Have you finished the step below?
     

    Execute SQLScripts\CuteChat3.sql, LiveSupportWeb.sql against your existing database or create a new database.

    • Grant your login access to the new database.
    • Open your SQL Server Query Analyzer from within Enterprise Manager.
    • Once you have successfully connected to your SQL Server within query analyzer, open and execute the CuteChat3.sql, LiveSupportWeb.sql against your database.

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  10-18-2006, 8:32 PM 23693 in reply to 23689

    Re: Trouble installing

    Reply Quote
    Yeah, I figured it out. I had to move that connection string from my web root web.config to the one in the .NET framework 1.1. I am still working with it, but was able to login now. Just can't figure out how to add multiple operators and then how to put the images in my real application. I copied the script tag but it doesn't show on my pages.

  •  10-19-2006, 1:55 PM 23716 in reply to 23693

    Re: Trouble installing

    Reply Quote
    >>Just can't figure out how to add multiple operators
     
    You need o register the users first.
     
    Check this movie:
     
     
    >>how to put the images in my real application. I copied the script tag but it doesn't show on my pages.
     
    Please check the article in the developer's guide:
     
    Adding the chat button and monitor tag to your web pages
     

    Chat Button appears as a graphics button with online or offline images you select from our gallery page.


    Insert the following code (via copy/paste) into your web page where you want the Chat Button to appear.




    In order to track a visitor on a specific page in your web site and invite them to chat, the page must include a live support visitor monitor tag. This tag is invisible to the visitors.


    Insert the following code (via copy/paste) into your web page.



     
    You need to make sure the paths of the above scrips matchs your own application.
     
    Keep me posted
     
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  10-19-2006, 8:51 PM 23728 in reply to 23716

    Re: Trouble installing

    Reply Quote
    I got it all figured out. I guess I needed to register the new users before I could make them operators. In any event, I have it working and in my application. I will be checking to see what type of licensing I need.

    Thank you,

  •  10-19-2006, 8:56 PM 23730 in reply to 23728

    Re: Trouble installing

    Reply Quote
    chabian,
     
    Glad to know this issue is resolved. Let me know if you have any questions or suggestions.
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  10-20-2006, 8:54 PM 23748 in reply to 23730

    Re: Trouble installing

    Reply Quote
    Another issue. I am trying to run this on a site that has a SSL certificate attached. Everything on the site seems OK, but when I attempt to connect to the site with the Live Support Operator, I get the following error:
     
    "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." in the details, it shows "The remote certificate is invalid according to the validation procedure."
     
    Does this not work with SSL? I really hope it does, because that is the only way I can use it, and I am pretty excited about the product.
     
    Thannks,
     

  •  10-21-2006, 7:13 PM 23756 in reply to 23748

    Re: Trouble installing

    Reply Quote
    I figured it out. I am such an idiot.
     
    Great product. Thanks,
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