Support forums - Private Chats

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Private Chats

Last post 11-16-2004, 4:41 PM by Adam. 5 replies.


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11-12-2004, 11:43 AM 2395

PaulJanis
Joined on 11-12-2004
Posts 3

Private Chats

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Is there a way to auto logon someone (assuming they're already registered) and then redirect them to a "Private" chat window? Basically the scenario is that we have students and operators that may need to chat for some reason. A student would not be able to chat to an operator until that operator auto logged on and was waiting in a Private chat room window. Once the operator was there, the student would be able to auto logon and a Private chat window would appear for them and they would be connected to the operator.

11-12-2004, 12:06 PM 2398 in reply to 2395

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Private Chats

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PaulJanis ,

Have you tried the support feature?

If operator is waitng in the support room, we show the message " Live help is available ".

If operator is not available, we show the message " Live help is not available, please leave a message ".

>> A student would not be able to chat to an operator until that operator auto logged on and was waiting in a Private chat room window.

Yes, the support feature will fit this situation. The chat is the private chat as well.

The operator has his/her own UI to see who are waiting...

Keep me posted.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

11-12-2004, 12:45 PM 2400 in reply to 2398

PaulJanis
Joined on 11-12-2004
Posts 3

Re: Private Chats

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Thanks for responding back Adam. I can see that the support room feature would work for my situation. I started my administrator and clicked the checkbox so "Live help is available" for a student (non admin user). When I try to connect to the Live help, I get the dialog to enter name, email and message. After that I can see it's trying to connect to server... ... ... but I get an error message about an invalid license. What can I do?

11-12-2004, 1:05 PM 2402 in reply to 2400

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Private Chats

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PaulJanis,

Are you using the trial license?

If so, please download again.

11-15-2004, 10:40 AM 2416 in reply to 2402

PaulJanis
Joined on 11-12-2004
Posts 3

Re: Private Chats

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I have a licensed copy. In the BIN folder is the file cutechat.lic. So on one machine I'm running the cutechat sample solution and signing on as an administrator then going into the support console and checking the box "I am ready to do next support". On anothe machine, I'm logging in as a non administrator, but after I enter my name, email address and message, I get the license error. I think it's some sort of pathing issue. If I reverse who I sign on as on the 2 machines, I'm able to run ok, but if I send an emotion picture, the other machine won't display it. This other machine doesn't physically have the software on it, it accesses a copy of it on the first machine.

11-16-2004, 4:41 PM 2456 in reply to 2416

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Private Chats

Reply Quote

PaulJanis,

when you access the site locally, you must use the

http://localhost/...

so when you insert the emotion:

http://localhost/.../images/emteeth.gif

This image can't be seen when you access from other machine.