I am running v3.1.1 of CuteChat standalone.  Some users are having a problem connecting to chat rooms.  When they attempt to connect to the chat room they get the message 'Object reference not set to an instance of the object'.  Deleting their user record from the CuteChatUser table and recreating it with a new UserId fixes the problem, but then the problem happens again after a day or so. 

 

I am trying to understand how the CuteChat app handles data in the CuteChatUser table. If I delete the record of the user in the CuteChatUser table and create a new record with a new UserId the user can access the chat room again.  I tried turning on identity_insert, deleting the existing record from the CuteChatUser table, and recreating the record with the same UserId value, but this did not fix the problem.  The problem with deleting the record from the CuteChatUser table and having a new UserId assigned is that the log in CuteChatMessage will not all join up to a single user id for the user.

 

 

Is there a config setting that can be set to turn off user cache?  Is there any way to fix this problem?  Am I missing something?  I created some custom provisioning code to add users in to the CuteChat database.  I am not currently hooking up the membership in the CuteChat app to our existing system.

 

Thanks,

Greg

The chat app is running in a load balanced environment.  The filtering mode in the load balanced environment is set to single.

 

Greg

>>Some users are having a problem connecting to chat rooms.  When they attempt to connect to the chat room they get the message 'Object reference not set to an instance of the object'.  Deleting their user record from the CuteChatUser table and recreating it with a new UserId fixes the problem, but then the problem happens again after a day or so. 

 

Does this happen to all users or certain users?

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user.

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the number of times they

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the number of times they have logged

The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the number of times they have logged on.

Not sure why so many posts were posted on my last reply. 

 

It will not be easy for us to set up, but if you think this will fix it I can.

Please try this.

 

This is the only solution I have right now.

 

 

We will convert over and I will let you know how it goes.  The application has the ability to handle multiple servers, is it not the case that load balancing is supported?

I've set up the application on a different server outside of load balancing.  Does CuteChat not support load balancing?