In order for someone to request a chat they must enter text in the box that reads "Question" and then hit the "Request Chat" button. That SHOULD popluate the "Question:" field on the chat application on the "Customers" tab. However, it's not populating when I do it. HOWEVER, if I close the chat box and do that process over again, the question IS appearing in the chat application.
Is this a bug?
I could supply a screenshot and email to someone if I'm not being clear.
Thanks.