when the chat is going, clicking on some functions, shows error window,

'MessageText" is null or not an object
window_eror
MessageList_OnChatEvent
_InvokeChatEvent
_SendMessage_Return
InvokeFunnc
xhrequest_onreadystatechange

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asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

it works fine, just in my web application, it occured once, then never occur again

i get the same error in my web application, happens almost every time i use it. what is the solution?

hi karen

thanks for the reply. i'm assuming that you're right, that is is indeed an issue with something specific to our web server. i've read many review of the software working flawlessly and hardly any reports of this issue.

having said that, it is an issue for us - would it be possible to maybe get a technical response as to why this error would occur? from there i can maybe investigate the problem further.

we would really like to purchase this software, especially since it integrates so well with communityserver, but i must get this issue resolved first. we are using asp.net 2.0, and CS 2.1.

further to my investigations, it appears that cutechat crashes the whole web app!! here is the error from the errorlog:

Event code: 3001
Event message: The request has been aborted.
Event time: 5/2/2007 9:43:31 AM
Event time (UTC): 5/1/2007 11:43:31 PM
Event ID: 27db41edd470482685da82e44aa31841
Event sequence: 17866
Event occurrence: 41
Event detail code: 0
 
Application information:
    Application domain: /LM/w3svc/795051043/root/op-1-128224673830224730
    Trust level: Full
    Application Virtual Path: /op
    Application Path: C:\Program Files\Telligent\Community Server 2.1\Web\
    Machine name: LUNA
 
Process information:
    Process ID: 4108
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: HttpException
    Exception message: Request timed out.
 
Request information:
    Request URL: http://www.opinionspaid.com/op/CuteSoft_Client/CuteChat/chat.rane.aspx?type=invoke&rand=1178062902740-0.3798622293448007
    Request path: /op/CuteSoft_Client/CuteChat/chat.rane.aspx
    User host address: 203.27.144.33
    User: ben.page
    Is authenticated: True
    Authentication Type: 
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 33
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:

hi karen

while i try to get our it dept to allow this, ive set you guys up with an account on our site

http://www.opinionspaid.com

i'll email you directly the username/password. i figured you guys could at least see if the problem happens for you too. in the forums you'll see one forum group called 'chat test' - and in that group a forum called 'chat test' - you can go into that chat room and see how it goes. seems to be whenever you're in there for a few minutes, it doesn't happen straight away. and it usually happens after you send a few messages. it actually 'freezes' the chat application for everyone else in the chat room too. in the meantime, if your tech guys want me to send you our web.config or global.asax file etc, please let me know.

ok i'm pretty sure i've solved the problem

for people running communityserver and cutechat - the PageViewsJob was taking 2 minutes to run, and it was when the jobs were running that cutechat would crash. i disabled that one particular job, and now the program runs fine

i'm using cs 2.1, in case anyone's interested