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Live support not finding users in a DNN subportal

Last post 05-03-2007, 4:08 AM by JHolah. 5 replies.
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  •  03-22-2007, 7:27 AM 27624

    Live support not finding users in a DNN subportal

    Reply Quote
    Hi,

    I am trying to integrate Live Support into a DotNetNuke portal.

    When trying to use the Live Support module in the default portal, the system works just fine. However, If trying to use the module in a sub portal, I come across the error as described below.

    For illusatration, let's use the following...

    Default portal:

    URL: http://localhost/DotNetNuke
    Admin: John Doe

    Sub portal:

    URL: http://localhost/DotNetNuke/demo
    Admin: Joe Bloggs

    When adding the module to a page in the default portal, I can add the required user (John Doe) as an operator just fine.
    When adding the module to a page in the sub portal, I can NOT add the required user (Joe Bloggs) as an operator.

    However, I CAN add the user from the default portal to the sub portal. Therefore, it appears that the Live Support module cannot recognise the fact that I am trying to add it to a sub portal and will only look at the user list for the default portal.

    Is there a fix for this?

    Many thanks in advance for any help or advice.

    John.

  •  03-22-2007, 2:40 PM 27640 in reply to 27624

    Re: Live support not finding users in a DNN subportal

    Reply Quote
    John,
     
    >>When adding the module to a page in the sub portal, I can NOT add the required user (Joe Bloggs) as an operator.
     
     
    It's strange. It should work same ad default portal. 
     
    When you add operators, after you type the user name in the text box, click the search buton. Can you find "Joe Bloggs" in the list?
     

     

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  •  03-23-2007, 4:41 AM 27650 in reply to 27640

    Re: Live support not finding users in a DNN subportal

    Reply Quote
    Thanks for your reply, Adam.

    In any portal, I can only add users from the default portal, so in this sense, yes, it does work the same as the default portal. However, the expected behaviour is that I can add the live support functionality to any portal and I will be able to add users only from that portal. Is this not the case?

    I have found a couple of other users with the same issue and it appears to remain outstanding/unanswered.

    http://cutesoft.net/forums/thread/26179.aspx


    Any advice on this would be much appreciated

    John.

  •  03-23-2007, 11:28 AM 27662 in reply to 27650

    Re: Live support not finding users in a DNN subportal

    Reply Quote
    John,
     
    We will investigate this issue.
     
    In the integration part, we have the following code:
     

            Public Function ListUserUniqueName() As String() Implements CuteSoft.Chat.IHttpApplicationDataProvider.ListUserUniqueName
                Dim names As New System.Collections.ArrayList
                For Each user As DotNetNuke.Entities.Users.UserInfo In New DotNetNuke.Entities.Users.UserController().GetUsers(CurrentPortal().PortalId, False, False)
                    names.Add(user.UserID.ToString())
                Next
                Return CType(names.ToArray(GetType(String)), String())
            End Function
     
    It lists all the username instead of lising usernames based on portal.
     
    I think this caused the problem. We will find a solution to this issue.
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  03-26-2007, 3:57 AM 27724 in reply to 27662

    Re: Live support not finding users in a DNN subportal

    Reply Quote
    Ok - Many thanks for your support on this, Adam.

  •  05-03-2007, 4:08 AM 29120 in reply to 27662

    Re: Live support not finding users in a DNN subportal

    Reply Quote
    Hi Adam,

    Is there an updates on this issue.

    Many thanks,

    John.
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