Support forums - Safari Code Snippets not working....

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Safari Code Snippets not working....

Last post 06-28-2007, 6:06 PM by btran. 48 replies.

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05-22-2007, 11:29 AM 29902 in reply to 29844

btran
Joined on 03-04-2005
Posts 65

Re: It works fine in the following example

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Hi Adam, any progress on the fix?

05-23-2007, 12:05 AM 29955 in reply to 29902

btran
Joined on 03-04-2005
Posts 65

Re: It works fine in the following example

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Hi Adam, any progress on the fix?

05-23-2007, 12:35 PM 29985 in reply to 29955

btran
Joined on 03-04-2005
Posts 65

Re: It works fine in the following example

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Adam, I need to know the status. Is this being worked on? If so, when do you expect a fix to finished?

05-23-2007, 12:43 PM 29987 in reply to 29985

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: It works fine in the following example

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Try the following example:

http://cutesoft.net/example/general.aspx

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

05-23-2007, 1:09 PM 29990 in reply to 29987

btran
Joined on 03-04-2005
Posts 65

It still doesn't work.

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Cleared cache, restarted Safari and Max OSX. Adam, nothing has changed. Code snippets still are appended to the top ANYWHERE you place the cursor.

05-23-2007, 2:38 PM 30002 in reply to 29990

btran
Joined on 03-04-2005
Posts 65

Re: It still doesn't work.

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This minor bug was reported back in the end of April (http://cutesoft.net/forums/thread/29021.aspx) and we still do not have resolution. Although minor, it has kept a large percentage of our users from using our product and is damaging our business. Adam, can you please fix this issue ASAP?

05-23-2007, 2:46 PM 30003 in reply to 30002

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: It still doesn't work.

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[email protected],

Any issue related to safari 1.3 is not easy to fix.

If we can duplicate the problem, we may have solution.

05-23-2007, 3:03 PM 30004 in reply to 30003

btran
Joined on 03-04-2005
Posts 65

Re: It still doesn't work.

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According to your previous posts, we are running the same version and OS on the Mac.

I have 3 different Macs, and my Mac customers number in the thousands and the ones I've communicated with can duplicate the issue ON your general demo.

Are you are telling me that you CANNOT duplicate the issue?

05-23-2007, 3:27 PM 30006 in reply to 30004

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: It still doesn't work.

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Can you write down the steps in details?

05-23-2007, 4:08 PM 30011 in reply to 30006

btran
Joined on 03-04-2005
Posts 65

Already posted the steps to reproduce.

Reply Quote

I already posted the steps to reproduce: http://cutesoft.net/forums/permalink/29194/29844/ShowThread.aspx#29844

Here it is again:

1. Clear your cache.

2. Point Safari to http://cutesoft.net/example/general.aspx

3. Place your cursor at the bottom below the demo text as shown in the picture:

4. Click on either code snippet.

5. The snippet is pasted to the top, and it shouldv'e been pasted at the bottom where the cursor was:

05-23-2007, 5:37 PM 30019 in reply to 30006

Anonymous

Re: It still doesn't work.

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Hi,

I've found Safari to be a totally unreliable browser, we have two macs with seemingly identical setups (OSX + Safari 1.3) on one CuteEditor works fine and on the other it just seems to do odd things.

It's not just CuteEditor though, I've found that my own JavaScript controls have unexpected behaviour on this odd ball browser. And it's not just this one machine, I have clients which report these things happening to me also. Luckily I have a box I can test and work around these problems on. I have no idea how to replicate the configuration though.

I recommend that whenever possible people should use FireFox.

Since the release of IE 7, Safari can now take the throne of most uncompatible browser. Lets hope Apple get in to gear and release a new version soon.

Ady

05-24-2007, 9:42 AM 30044 in reply to 30019

btran
Joined on 03-04-2005
Posts 65

Thanks for the advice Ady.

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Our company's software is used in 1,800 school districts with 81,000 users. We serve the special education community, where a very large percentage of users are Mac based. This issue is consistent with what our beta group has been reporting and actually, I've found inconsistency only when working with applets. CuteSoft's v6 implementation for Safari has drastically improved the feasibility of using CuteSoft on Safari.

We are using other file uploading,, online chat, and AJAX controls without issues. Our experience with CuteSoft is also consistent. And for us, it's consistent that since the last May 16th update, the code snippets were fixed, but it's behavior was changed to append the code to the top.

Ady, any chance of looking here: http://cutesoft.net/forums/permalink/30019/30011/ShowThread.aspx#30011 and letting me know if you are experiencing the same thing?

05-24-2007, 1:32 PM 30051 in reply to 30044

btran
Joined on 03-04-2005
Posts 65

Adam, recreateable?

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Adam, now are you able to recreate the issue found on http://cutesoft.net/forums/permalink/30019/30011/ShowThread.aspx#30011?

05-24-2007, 5:24 PM 30075 in reply to 30051

btran
Joined on 03-04-2005
Posts 65

Re: Adam, recreateable?

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Adam, I just want you to confirm if you able to recreate the issue found on http://cutesoft.net/forums/permalink/30019/30011/ShowThread.aspx#30011?

05-25-2007, 8:52 AM 30115 in reply to 30075

btran
Joined on 03-04-2005
Posts 65

Attempt #XXX: Adam, recreateable?

Reply Quote

Adam, I just want you to confirm if you able to recreate the issue found on http://cutesoft.net/forums/permalink/30019/30011/ShowThread.aspx#30011?

05-28-2007, 1:07 PM 30157 in reply to 30115

btran
Joined on 03-04-2005
Posts 65

CuteSoft won't attempt to resolve this issue?

Reply Quote

If that's true, at least respond with SOMETHING:

Adam, I just want you to confirm if you able to recreate the issue found on http://cutesoft.net/forums/permalink/30019/30011/ShowThread.aspx#30011?

05-28-2007, 1:16 PM 30159 in reply to 30157

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: CuteSoft won't attempt to resolve this issue?

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NO. It works fine here, tested it using safari 1.3.2. When you test this example, please clear the browser cache.

http://cutesoft.net/example/general.aspx

05-28-2007, 11:33 PM 30177 in reply to 30159

btran
Joined on 03-04-2005
Posts 65

We require Safari to be fully supported...

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"When you test this example, please clear the browser cache." - Do you actually read the posts written by your customers? Of course I clear the cache - I go as far as rebooting the test systems. That was explained in multiple posts in this thread.

We need this resolved. As always, I am willing to work with you to improve your product and fix the bugs in your product. However, as an Enterprise license customer with a large number of Safari users, we require Safari to be fully supported, and I will be forced to use a competitor's product if you refuse to provide quality customer support. This simply means a more timely and thorough response to questions.

Please message me on how we can help you fix this issue.

05-29-2007, 1:27 PM 30199 in reply to 30177

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: We require Safari to be fully supported...

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[email protected],

Any issue related to safari 1.3 is not easy to fix. We've tried everything we could to make Cute Editor support safari.

Is it possible for you to try the following example using a different machine?

http://cutesoft.net/example/general.aspx

05-29-2007, 3:03 PM 30209 in reply to 30199

btran
Joined on 03-04-2005
Posts 65

Re: We require Safari to be fully supported...

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I just check on 3 machines this morning. Your latest change has corrected the problem. Thank you.

Is this latest change included in the latest downloadable release?

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