Image editor not showing images

Last post 07-16-2007, 2:27 PM by Adam. 32 replies.
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  •  05-12-2006, 4:31 PM 19093

    Image editor not showing images

    I'm working through setting up the editor for the first time.  Everything is going well except for one thing.  When I try to edit an image that I've uploaded, the image will either not be there at all, or will disappear once I start trying to draw lines on it.



    I knew that ASP.NET 2.0 logs all exceptions to the Windows event log, so I checked there and found the following:

    Exception information: 
        Exception type: NullReferenceException 
        Exception message: Object reference not set to an instance of an object. 
     
    Request information: 
        Request URL: http://localhost:3309/CuteSoft_Client/CuteEditor/ImageEditor/
    ImageEditor_ShowImage.aspx?drawid=IE1&filepath=/uploads/horsearmour.jpg
    &action=&GID=ba7a355c-7eee-494c-8aa8-0cd2be035ac6
        Request path: /CuteSoft_Client/CuteEditor/ImageEditor/ImageEditor_ShowImage.aspx 
        User host address: 127.0.0.1 
        User: FAKEDDOMAIN.local\RupertTheSlim
        Is authenticated: True 
        Authentication Type: NTLM 
        Thread account name: FAKEDDOMAIN.local\RupertTheSlim

    Thread information: 
        Thread ID: 14 
        Thread account name: FAKEDDOMAIN.local\RupertTheSlim 
        Is impersonating: False 
        Stack trace:    at 
    CuteEditor.ImageEditor.DrawShow..ctor(String drawid, String filepath,
    String action, String parameters, String guid)
       at ASP.cutesoft_client_cuteeditor_imageeditor_imageeditor_showimage_aspx.Page_Load(Object sender, 
    EventArgs e)
    in c:\Local Working Folder\TestWebApplication\TestWebApplication.Web\
    CuteSoft_Client\CuteEditor\ImageEditor\imageeditor_showimage.aspx:line 21
       at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
       at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
       at System.Web.UI.Control.OnLoad(EventArgs e)
       at System.Web.UI.Control.LoadRecursive()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, 
    Boolean includeStagesAfterAsyncPoint)

    I couldn't find anything on these forums about this and was hoping that somebody here would be able to help.

    Thanks in advance.

    --RtS

    -RtS
  •  05-12-2006, 4:42 PM 19094 in reply to 19093

    Re: Image editor not showing images

    RupertTheSlim,
     
    Please make sure ASPNET account has write permission to the following folder.
     
    CuteSoft_Client\CuteEditor\ImageEditor\TempFiles
     
    Keep me posted
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
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  •  05-13-2006, 1:12 PM 19106 in reply to 19094

    Re: Image editor not showing images

    I'd alread received an error about that and given that user permissions to the folder before I had this problem.
     
    In addition to that I had to make sure that the files inside the temp folder were not ReadOnly as I'm working with a Source Controlled solution.  
     
    Thanks for your help.
     
    -RtS
     
     

    -RtS
  •  05-26-2007, 11:02 AM 30131 in reply to 19106

    Re: Image editor not showing images

    Hi Mr Adam,
     
        I am facing the same problem as mentioned in this post.
     
        I have uploaded the latest CuteEditor version 6.0
     
        You can try out the problem at http://lite.menegeit.com/cs/
     
        When you enter the "Image Editor", you will see a broken image.
     
        The site is shared-hosting. I have no idea how I can give permission to the "TempFiles" folder in the "ImageEditor" folder.
     
        It seems like the "TempFiles" folder is created on realtime, wheneven the "Image Editor" is run.
     
        It's a rare problem, as I could only find this one and only problem in the forum.
     
        Please assist. Thanks.
     
    regards,
    Bill Tang
  •  05-28-2007, 6:54 AM 30148 in reply to 30131

    Re: Image editor not showing images

    Hi Mr Adam,
     
        It happens again. I have posted my issues since Saturday, and I see you responding to other posts that are sent after mine, and mine is left open unanswered.
     
       FYI, if you are not aware, I have purchased the "redistribution" license for the Cute Editor .NET.
     
       Please attend to my post ASAP. Thanks.
     
    regards,
    Bill Tang
     
     
  •  05-28-2007, 2:47 PM 30166 in reply to 30148

    Re: Image editor not showing images

    Bill,
     
    Can you make sure aspnet account has write permission to the following folder?
     
    CuteSoft_Client\CuteEditor\ImageEditor\TempFiles
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
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    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  05-29-2007, 10:47 AM 30185 in reply to 30166

    Re: Image editor not showing images

    Hi Mr Adam,
     
        This is what my hosting company replied me,
     

    Read/Write permissions is already enabled by default as all ASP.NET 
    accounts are running under impersonation.
     
        Pls help, on how I can resolve the Image Editor problem that I am facing at the moment. Thanks.
     
    regards,
    Bill Tang
  •  05-29-2007, 10:57 AM 30186 in reply to 30185

    Re: Image editor not showing images

    Bill,
     
    I have no idea now. Please set up FTP access to your web site and send it to me.
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  05-29-2007, 11:48 AM 30191 in reply to 30186

    Re: Image editor not showing images

    Hi Adam,

    Upon the revival of this thread, I realized that I never did resolve this issue either.  I got pulled on to other projects.  All I ended up doing to keep it from happening was to disable the image editor.  

    However, I went back to one of my test projects that still had it enabled and managed to recreate the error.  Only once though.  All subsequent attempts to use the image editor succeded, even after forcing a rebuild of my project(s) and restarting the webserver, etc.  

    Because I was running it in debug mode, I managed to locate the exception.  The NullReferenceException that I mentioned in my orginal post occured in the Page_Load event handler of imageeditor_showimage.aspx on the line containing the call to the DrawShow constructor.

    I hope some of this info helps.



    -RtS
  •  05-30-2007, 8:56 AM 30218 in reply to 30186

    Re: Image editor not showing images

    Hi Mr Adam,
     
       I have emailed you the FTP credentials.
     
       Please assist to resolve the problem. Thanks.
     
    regards,
    Bill Tang
  •  05-30-2007, 8:09 PM 30257 in reply to 30218

    Re: Image editor not showing images

    Hi Mr Adam,
     
        I have received your email, saying this.
     
     "I have checked your site. I am not able to figure out what caused the problem. "
     
      
       Do you mean this is the full-stop to my problem? I purchased the Cute Editor product, partly is becos of the Online Image Editor. And now, this product does not work in my shared hosting server.
     
      
        There's sure be a caused to the problem for every technical problem encountered. Your company developed this product, and you tell me, "I am not able to figure the caused of the problem". In other way, telling the customer to "live with it".
     
       Please help to debug the problem again. The post send by the original author, mentions some hints to the problem, does it help in your investigation?
     
       Please please assist. Thanks.
     
    regards,
    Bill Tang
     

     

  •  05-31-2007, 2:23 AM 30261 in reply to 30257

    Re: Image editor not showing images

    Hi
     
    I have the same probem. I cant use the ImageEditor i get a JavaScript error.
     
    All folders have the right permssions.
     
    Regards
     
    //Mikael
     
    http://jt.zangar.com/CuteSoft_Client/CuteEditor/ImageEditor/ImageEditor.aspx?f=/_Customers/fe0f5671-f66e-480b-b9da-ffefb489b959/files/pictures/Creek.jpg&p=/CuteSoft_Client/CuteEditor/&setting=!3wEWBAUCc3YFAyRhMRUBGXNlY3VyaXR5OkltYWdlR2FsbGVyeVBhdGgVATd!1L19DdXN0b21lcnMvZmUwZjU2NzEtZjY2ZS00ODBiLWI5ZGEtZmZlZmI0ODliOTU5L2ZpbGVzBEwTGtFELZLsD5i!12u6jd2k6Y24!2

     
    Event code: 4011

    Event message: An unhandled access exception has occurred.

    Event time: 2007-05-31 09:06:53

    Event time (UTC): 2007-05-31 07:06:53

    Event ID: cb7fd1ad1c644e0fa1919f9f605f5457

    Event sequence: 185

    Event occurrence: 1

    Event detail code: 0

     

    Application information:

    Application domain: /LM/W3SVC/1/ROOT-15-128250686655937500

    Trust level: Full

    Application Virtual Path: /

    Application Path: c:\inetpub\wwwroot\

    Machine name: TANARIS

     

    Process information:

    Process ID: 6072

    Process name: w3wp.exe

    Account name: NT AUTHORITY\NETWORK SERVICE

     

    Request information:

    Request URL: http://jt.zangar.com/CuteSoft_Client/CuteEditor/ImageEditor/ImageEditor.aspx?f=/_Customers/fe0f5671-f66e-480b-b9da-ffefb489b959/files/pictures/Creek.jpg&p=/CuteSoft_Client/CuteEditor/&setting=!3wEWBAUCc3YFAyRhMRUBGXNlY3VyaXR5OkltYWdlR2FsbGVyeVBhdGgVATd!1L19DdXN0b21lcnMvZmUwZjU2NzEtZjY2ZS00ODBiLWI5ZGEtZmZlZmI0ODliOTU5L2ZpbGVzBEwTGtFELZLsD5i!12u6jd2k6Y24!2

    Request path: /CuteSoft_Client/CuteEditor/ImageEditor/ImageEditor.aspx

    User host address: 192.168.66.47

    User: ##### 

    Is authenticated: True

    Authentication Type: Forms

    Thread account name: NT AUTHORITY\NETWORK SERVICE

     

    Custom event details:

  •  05-31-2007, 11:14 AM 30275 in reply to 30257

    Re: Image editor not showing images

    Hi Mr Adam,
     
       Please do not give up my problem.
     
       Please help to resolve the Image Editor problem I am experiencing now.
     
       Thanks.
     
    regards,
    Bill Tang
  •  06-13-2007, 3:05 AM 30660 in reply to 30275

    Re: Image editor not showing images

    Hi Mr Adam,
     
        Do you have any finding in the Image Editor problem that I am still facing?
     
        Or, have you stopped the investigating the problem?
     
        Please help.
     
    regards,
    Bill Tang
  •  06-13-2007, 9:46 PM 30706 in reply to 30660

    Re: Image editor not showing images

    Mr Adam,
     
        Please revert your findings ASAP. Thanks.
     
        Also, anyone who's looking at this posting, can help to try out the Image Editor (especially on Shared-Hosting Environment), and see if you guys face the same problem as me. Really appreciate this.
     
        Thanks.
     
    regards,
    Bill Tang
  •  06-15-2007, 3:55 AM 30774 in reply to 30706

    Re: Image editor not showing images

    Mr Adam,
     
       Please revert your finding ASAP. Thanks.
     
    regards,
    Bill Tang
  •  06-15-2007, 4:09 AM 30775 in reply to 30774

    Re: Image editor not showing images

    Bill,
     
    We are not able to figure out this issue. We will do more research in the weekend.
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
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    asp wysiwyg html editor: http://cutesoft.net/ASP
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    Live Support: http://cutesoft.net/live-support/default.aspx

  •  06-20-2007, 4:57 AM 30911 in reply to 30775

    Re: Image editor not showing images

    Hi Mr Adam,
     
       Any findings in your research during the last weekend?
     
    regards,
    Bill Tang
  •  06-20-2007, 12:48 PM 30922 in reply to 30911

    Re: Image editor not showing images

    Bill,
     
    The developer who is reponsible for image editor part is working on your site. Please make sure the FTP information you sent to me unchanged.
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  06-21-2007, 8:39 PM 30988 in reply to 30922

    Re: Image editor not showing images

    Hi Mr Adam,
     
        I am in the process of uploading the latest build of Cute ver6.0 into the server.
     
        Yes, the FTP information that I have sent is now usable.
     
        Thanks for offering your help in my problem.
     
    regards,
    Bill Tang
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