I have version 4 installed. When a custoemr clicks my live chat link, it pops open the supportredirect.aspx, the page most of the time, redirects to the leave a message .aspx page. There are multiple agents online and ready. Rarely will it go to the chat request .aspx and when it does, and the user clicks Request chat, in the console app, the queue does not popuplate. What is wrong here? Thanks.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

THanks for the reply. Yes both urls are the same. The operator application does connect and login fine. Its just that it does not recognize any agents online so the web chat popup redirects to the supportfeedback.aspx.

If so, please provide the testing URL, Operator username/password.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx