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I Have Concerns with CuteChat 4 Trial, Before Purchase

Last post 12-05-2007, 7:21 PM by Adam. 10 replies.


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12-05-2007, 3:03 PM 35685

gmgauthi
Joined on 11-13-2007
Raleigh, NC
Posts 7

I Have Concerns with CuteChat 4 Trial, Before Purchase

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Hello CuteSoft,

I have a number of questions I'd like to explore, before purchasing the full version of your chat software. I am running Community Server 2.1, and Cute Chat 4.

1) I only have need of 4 chat rooms. I've used the room administration to delete all but the 4 rooms I wanted, but every time someone clicks on the coffee cup next to the other forums (which is another question), a new instance of the chat room gets added to the room administration panel. In other words, I can't seem to get rid of the chat rooms I don't want. What am I doing wrong?

2) How do I make the coffee cup only appear on the forums that I want chats for? I don't want chats for every forum, yet, there doesn't seem to be any way to limit where the coffee cups show up.

3) I've had to remove the channel list drop down from the interface, to prevent restricted users from accessing chat rooms for forums that they are not permitted to see. Why doesn't cutechat just use the credentialing built into community server for this? Essentially, the only way to restrict people from accessing forum chats that are limited, is to simply "hide" the chat from them. But that's just security-by-ignorance (and makes it so that we can't use the channel list drop down).

4) Why does cutechat use the login name of the registered user, instead of the user's display name, for creating the chat user instance? Because of this, a number of users have to rename themselves every time they enter the chat window. That's pretty annoying.

5) The documentation, and the configuration panels show that file transfers are possible through the chat interface, yet there doesn't seem to be any obvious way to make this work. How do file transfers happen?

6) The chat system has reset itself on a number of occasions, and has caused IIS to reset twice, in the 2 weeks since we installed this. Is there a way we can turn on traces or dumps in this software, so that we can hand them off to you for analysis?

7) There have been times when the chat is extremely sluggish, even though nothing else on the system appears to be taxed. Do you know of any way to monitor the performance of the cutechat within CS, apart from using a sniffer?

Thanks,

Greg Gauthier

[email protected]

http://www.freedomainradio.com/

12-05-2007, 3:44 PM 35687 in reply to 35685

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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gmgauthi,

Open Themes\default\Skins\View-ForumGroupView.ascx and find the following code:

<a href="<%# ResolveUrl("~/RedirectForumToChat.Aspx?ForumId="+((Forum) Container.DataItem).SectionID) %>" title="<%#Server.HtmlEncode(GetForumChatterNames(((Forum) Container.DataItem).SectionID))%>"><img src="<%=ResolveUrl("~/CuteSoft_Client/CuteChat/images/privatechat.gif")%>" align=absmiddle border="0">(<%#GetForumChatterCount(((Forum) Container.DataItem).SectionID)%>)</a>

Convert it to <Asp:HyperLink control and set it visiable to true for those 4 chat rooms.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

12-05-2007, 3:46 PM 35688 in reply to 35685

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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>>5) The documentation, and the configuration panels show that file transfers are possible through the chat interface, yet there doesn't seem to be any obvious way to make this work. How do file transfers happen?

By default, only admin is allowed to use this feature.

If you want to allow all users use this feature, login as admin, go to admin console, choose "configuration tab".

Set "Global Allow send file" to true.

12-05-2007, 3:49 PM 35689 in reply to 35688

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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>>6) The chat system has reset itself on a number of occasions, and has caused IIS to reset twice, in the 2 weeks since we installed this. Is there a way we can turn on traces or dumps in this software, so that we can hand them off to you for analysis?

If any errors happen, cute chat should log it. Please go to the root of your application. If you can find a folder named "Errors", check the files under it.

12-05-2007, 3:56 PM 35690 in reply to 35685

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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>>4) Why does cutechat use the login name of the registered user, instead of the user's display name, for creating the chat user instance? Because of this, a number of users have to rename themselves every time they enter the chat window. That's pretty annoying.

Please open global.asax

and change the following code:

nickName = user.Username;

to:

nickName = user.DisplayName;

12-05-2007, 5:32 PM 35697 in reply to 35687

gmgauthi
Joined on 11-13-2007
Raleigh, NC
Posts 7

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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Adam:

gmgauthi,

Open Themes\default\Skins\View-ForumGroupView.ascx and find the following code:

<a href="<%# ResolveUrl("~/RedirectForumToChat.Aspx?ForumId="+((Forum) Container.DataItem).SectionID) %>" title="<%#Server.HtmlEncode(GetForumChatterNames(((Forum) Container.DataItem).SectionID))%>"><img src="<%=ResolveUrl("~/CuteSoft_Client/CuteChat/images/privatechat.gif")%>" align=absmiddle border="0">(<%#GetForumChatterCount(((Forum) Container.DataItem).SectionID)%>)</a>

Convert it to <Asp:HyperLink control and set it visiable to true for those 4 chat rooms.

I'm sorry, I don't know anything about ASP. Can you give me a specific example of what the code should look like, after I "convert" it?

12-05-2007, 5:44 PM 35699 in reply to 35690

gmgauthi
Joined on 11-13-2007
Raleigh, NC
Posts 7

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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Adam:

>>4) Why does cutechat use the login name of the registered user, instead of the user's display name, for creating the chat user instance? Because of this, a number of users have to rename themselves every time they enter the chat window. That's pretty annoying.

Please open global.asax

and change the following code:

nickName = user.Username;

to:

nickName = user.DisplayName;

This doesn't seem to have made any difference.

12-05-2007, 5:49 PM 35700 in reply to 35689

gmgauthi
Joined on 11-13-2007
Raleigh, NC
Posts 7

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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Adam:

>>6) The chat system has reset itself on a number of occasions, and has caused IIS to reset twice, in the 2 weeks since we installed this. Is there a way we can turn on traces or dumps in this software, so that we can hand them off to you for analysis?

If any errors happen, cute chat should log it. Please go to the root of your application. If you can find a folder named "Errors", check the files under it.

Since installing the software on 11/15/2007, we've logged 1,772 instances of this SQL Exception, all seemingly from your product:

System.Data.SqlClient.SqlException: String or binary data would be truncated.
The statement has been terminated.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at CuteChat.SqlServerDataProvider.LogMessage(ChatPlace place, ChatIdentity sender, ChatIdentity target, Boolean whisper, String text, String html)
   at CuteChat.ChatDataManager.e.Process(IChatDataProvider provider)
   at CuteChat.ChatDataManager.Maintain()

As well as a small handfull of other errors. Shall I include a copy of those as well?

12-05-2007, 6:07 PM 35701 in reply to 35700

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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Please download the control again and run the SQL Script against your DB. there is a bug in the SQL Script before.

>>As well as a small handfull of other errors. Shall I include a copy of those as well?

No. Please delete those errors. And start to watch this folder. If you get different error, please let me know.

12-05-2007, 7:13 PM 35702 in reply to 35701

gmgauthi
Joined on 11-13-2007
Raleigh, NC
Posts 7

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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Do you mean download the trial package from your website again? Will the adjustments be in that package? Or should I be looking somewhere else for this "control"?

12-05-2007, 7:21 PM 35703 in reply to 35702

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: I Have Concerns with CuteChat 4 Trial, Before Purchase

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Download it again.

http://cutesoft.net/downloads/13/default.aspx