Limit Ip from Livesupport

Last post 02-18-2008, 9:13 AM by Adam. 1 replies.
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  •  02-15-2008, 2:28 PM 37077

    Limit Ip from Livesupport

       I am running  live support and the visitor list shows all of the people browsing my web site.  Unfortunately there ara a lot of employees on the site and I don't want to see them on the list.  i only want to see customers.
     
    I saw the Deny/Allow IP under the configuration screen and I put in the IP and it kicked my operators offline!
     
    So I really can't use that option.
     
    I simply want to "ignore" or "don't List" an IP rather than Deny.
     
    Any suggestions?   207.7.208.253  is the IP I want to ignore or not display
     
    Also what is the significance of the "Hide Visitors" or "Customers" or "Hide Anonymous"checkbox on the Operators Console?
     
    They all seem to have the same result.  All of the visitors disappear.
     
    Guest_2d9feb00 Browsing 00:03:10 207.241.62.39 US Win2000 / IE6 / en-us
    Guest_051b3c00 Browsing 00:03:04 207.7.208.253 Chicago, IL,US WinXP / IE6 / en-us
    Guest_377f3c00 Browsing 00:03:03 207.7.208.253 Chicago, IL,US WinXP / IE6 / en-us
    Guest_2f154800 Browsing 00:00:48 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_316f7e00 Browsing 00:03:04 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_98abf700 Browsing 00:03:04 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_5cad6800 Browsing 00:03:02 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_378b0b00 Browsing 00:02:59 207.7.208.253 Chicago, IL,US WinXP / IE6 / en-us
    Guest_50d2e600 Browsing 00:03:03 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_1a502800 Browsing 00:03:03 207.7.208.253 Chicago, IL,US WinXP / IE6 / en-us
    Guest_888f5200 Browsing 00:03:03 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_57126800 Browsing 00:03:06 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_ec098f00 Browsing 00:03:10 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_fb4dc600 Browsing 00:03:04 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_333d9a00 Browsing 00:03:10 207.7.208.253 Chicago, IL,US WinXP / IE6 / en-us
    Guest_27567c00 Browsing 00:03:10 207.7.208.253 Chicago, IL,US WinXP / IE6 / en-us
    Guest_19e1ba00 Browsing 00:03:09 207.7.208.253 Chicago, IL,US WinXP / IE6 / en-us
    Guest_e4378c00 Browsing 00:03:09 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_79948e00 Browsing 00:03:08 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
    Guest_70a5ab00 Browsing 00:03:03 216.43.213.151 Palatine, IL,US WinXP / IE7 / en-us
    Guest_1b96fd00 Browsing 00:03:10 66.202.50.99 Milwaukee, WI,US Win2000 / IE6 / en-us
    Guest_fe0b0500 Browsing 00:03:07 68.20.194.102 Chicago, IL,US WinXP / IE6 / en-us
    Guest_b64c8600 Browsing 00:03:09 70.235.215.194 WinXP / IE6 / en-us
    Guest_5b902300 Browsing 00:03:11 75.8.28.126 Vallejo, CA,US WinXP / IE7 / en-us
    Guest_54595500 Browsing 00:01:21 76.202.97.201 WinXP / IE6 / en-us
    Guest_005acd00 Browsing 00:03:04 76.217.34.30 WinXP / IE7 / en-us
    Guest_0f493e00 Browsing 00:03:06 98.198.69.167 WinXP / IE7 / en-us
    Guest_f8be1500 Browsing 00:03:03 99.164.24.238 WinXP / IE6 / en-us
    Guest_39ac4700 Browsing 00:00:08 207.7.208.253 Chicago, IL,US WinXP / IE7 / en-us
     
    Scott

    Scott
  •  02-18-2008, 9:13 AM 37107 in reply to 37077

    Re: Limit Ip from Livesupport

    Scott,
     
    I understand this request. However we don't have the option to hide this field in the live support.  We will add this option in the next build.
     
    Another option for you is purchasing the source code of this operator client and modify it yourself. The price of this live operator client is $1800.

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