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Unable to run Live Support Operator

Last post 09-22-2008, 11:47 AM by rncien. 7 replies.
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  •  09-02-2008, 12:00 PM 43436

    Unable to run Live Support Operator

    Reply Quote
    Hi,
     
    Have successfully set up CuteLiveSuport on my system and tested through the IDE of Visual Studio. The test run fine and i can access the site. However i could not with the Live Support Operator as it gives this error
     
     Server side error:System.Net.WebException: The request failed with HTTP status 404: Not Found.

       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

       at LiveSupport.CuteChatService.SupportService.SupportLogin(String loginName, String password)

       at LiveSupport.LoginForm.button1_Click(Object sender, EventArgs e)
     
    I found someone with the same problem on the forum, the replies however could not resolve my case
     
    This is the snippet of my LiveSupport.exe.config
       
    <appSettings>
    <    add key="CuteChatServiceUrlBase" value="http://localhost/LiveCute" />
    <    add key="CuteChatClientFolder" value="CuteSoft_Client/CuteChat" />
    <    add key="SpecialChars" value="€|™|‰|©|Ÿ|œ|®"/>
    <add key="CustomCulture" value="en-US"/>
    <appSettings>

    I set up the Application locally in wwwroot of inetpub.
     
    Am using vista home premium.
     
    So what could be wrong with the setup.
     
    Please help
     
    Thanks
     

  •  09-02-2008, 2:14 PM 43443 in reply to 43436

    Re: Unable to run Live Support Operator

    Reply Quote
    I am having the same issue.  Hopefully someone can give another solution as to why this is happening.

  •  09-03-2008, 1:14 AM 43459 in reply to 43443

    Re: Unable to run Live Support Operator

    Reply Quote
    When you initially open the program you will see the screen below:



  • Web service Url: The Url of your website.

    You can set default value of Web service Url by editng LiveSupport.exe.config file.

    <add key="CuteChatServiceUrlBase" value="http://yoursite.com"/>

    If the Web service Url you entered doesn't match the exact location of  CuteSoft_client folder, you will get this error.
     
    For example, if your site name is abc.com and you upload CuteSoft_client folder to the root of your web site, the value of Web service Url should be: http://abc.com.
     
    Hope it helps.
     
    It not, please let me know your configuration.

    • asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  09-03-2008, 3:53 AM 43464 in reply to 43459

    Re: Unable to run Live Support Operator

    Reply Quote
    Hi,
     
    The response given could not resolved the error, as the error still persist.
     
    please what can i do as i found others on the forum with the same problem.
     
    Kindly helpmus out.
     
    Thanks

  •  09-03-2008, 9:47 AM 43488 in reply to 43464

    Re: Unable to run Live Support Operator

    Reply Quote
    banjo,
     
    1. Which version of Cute Live Support are you using?
     
    2. What's the URL of your livesupport web?
     
    3. How did you access this URL using live support operator?
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  09-03-2008, 11:40 AM 43503 in reply to 43488

    Re: Unable to run Live Support Operator

    Reply Quote
    I am having the same problem.  I have checked my config file and it appears to be correct.  Here is the livesupport.exe.config file for my setup:  Also I have verified that https://pmweb1.promodel.com/chat/ has the CuteSoft_Client/CuteChat folders inside of it.  Also, my older systems running the operator client software that was originally installed on the server a year ago are able to login just fine.
     
    -blair

    <?xml version="1.0" encoding="utf-8" ?>

    <configuration xmlns="http://schemas.microsoft.com/.NetConfiguration/v2.0">

    <appSettings>

    <add key="CuteChatServiceUrlBase" value="https://pmweb1.promodel.com/chat/" />

    <add key="CuteChatClientFolder" value="CuteSoft_Client/CuteChat" />

    <add key="SpecialChars" value="€|™|‰|©|Ÿ|œ|®"/>

    <add key="CustomCulture" value="en-US"/>

    <!--

    <add key="UseProxy" value="Default"/>

    <add key="UseProxy" value="Custom"/>

    <add key="ProxyAddress" value="http://192.168.188.1:82"/>

    <add key="ProxyBypassOnLocal" value="True"/>

    <add key="ProxyUsername" value="username"/>

    <add key="ProxyPassword" value="password"/>

    -->

    </appSettings>

    <!--

    <system.net>

    <defaultProxy>

    <proxy

    proxyaddress="http://192.168.1.10:3128"

    bypassonlocal="true"

    />

    <bypasslist>

    <add address="[a-z]+\.bypass\.com" />

    </bypasslist>

    </defaultProxy>

    </system.net>

    -->

    </configuration>

     

  •  09-03-2008, 12:37 PM 43512 in reply to 43503

    Re: Unable to run Live Support Operator

    Reply Quote
    mblairreyes,
     
    Can you check the version of your live support web?
     
    It looks like you are running an old version of live support. So the latest operator client will not work for your site.

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  09-22-2008, 11:47 AM 44162 in reply to 43512

    Re: Unable to run Live Support Operator

    Reply Quote
    Hi
     
    I am having the same problem as banjo, only the error i get is
    Server side error:System.Net.WebException: The request failed with HTTP status 405: Method Not Allowed
     
    The version I installed is the one on the Current releases section (02-13-2008)
    I checked the Website URL and it is pointing to the correct directory: http://localhost/chat/
     
    Hope you can help me, thanks!
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