Hello

 

We bought Cute Live Support and installed ok on an Oracle platform.

 

We could login to Live Support in our desktops and the clients are able to call us and no problems.

 

However, this Live Support desktop s/w keeps showing which agent has come into the room and which agent gone out. Is there any way of disabling this alert? If we have a number of agents supporting our customers, isn't it annoying if the s/w shows the alert everytime when someone comes in and goes out?

 

Spoke to the Live Support at cutesoft and the lady who spoke to me said it is customisable by ourselves, but she doesn't know where when I asked her to point me to a place where the source code is for the desktop live support s/w. She asked me to post this issue in the forum.

 

I don't think the source code for the desktop live support s/w is supplied and so it is not modifiable by us. If we ask Cutesoft to customise (or include this as a standard option) it seems they would charge us.

 

I'm sure I'm not the only one who gets annoyed about these alerts.

 

Your response is much appreciated.

 

Regards

Kannan

Kannan,

 

You can ask all agents in your company turn off the agent room.

 

So all alerts of entering/leaving will not show again.

 

No need to modify the source code and no need to customize the operator client.

 

Hope it helps.

HI Kannan,

 

Go into CuteLivesupport Operator Client, close Agents window and the in/out message balloon should go away. How to re-open the agents window? Tools-> Show Agent Window.

 

Does it work out for you?
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Adam and Karen,

 

So the concept is if a chat room is open, the s/w will pop-up and say who comes in and goes out. Otherwise not. I'm very much used to MSN messenger and so thought there might be a setting to stop the alerts. Now, I got it.

 

Thanks for your help.

 

Regards

Kannan

HI Kannan,

 

The balloon pops up when your currently opened chat window(s) has a new messeage arrived. Everytime an agent comes and go, they triggers a new message in the "Agents" room. If you have that "Agents" window open, certainly you will get notified for their online/offline status change. If you don't care about their status, simply close the "Agents" window and the messages will go away.

 

Glad to help

Hello

 

I'm back again. Yes it doesn't appear when I close the "Agents" tab. But the "Agents" tab comes back again automatically (after few minutes) and so the pop-ups are back again.

 

Is there any way of permanently closing the "Agents" tab?

 

Regards

Kannan

 

Kannan,

 

Do you mean the agent chat window can open again automatically?

 

Adam

 

Not sure if you mean "agent chat window" same as "Agents Chat" tab under "Conversations" within "Cute Live Support" main window. If so, yes it does open automatically after few minutes.

 

Is it because I've ticked "Auto reconnect to server"? In that case, why does it lose the connection to the server so frequently when I'm connect to the server in my LAN. I don't face this disconnection issues with MSN / Yahoo messengers.

 

Regards

Kannan

Kannan,

 

When the operator change his/her status, the agent room will show again.