We are using cutechat in a load balancing configuration.

 

The load balancing cutechat server is located at: http://www.uninettunosrl.net/UniCuteChatNLBServer

 

The client is located at http://www.uninettunouniversity.net/UniCuteChat

 

We registered the cutechat product for 2 sites:

 

1- http://www.uninettunouniversity.net

2- http://www.uninettunosrl.net

 

When we start the chat we get this error:

 

f.cipriani,

 

Which version of Cute Chat are you using?

 

It looks like you are using version 4.x but the license file is for version 5.0.

 

Checked the version of the CuteChat.dll and the CuteChat.AppCode.dll. They're both version 5.0. The version of the .lic file is also 5.0.

 

The .lic file with the temporary licence works.

 

I've got the same problem in a standalone configuration on uninettunosrl.net (no nlb cutechat server configured).

 

I have tried to delete temporary asp.net folder, but didn't solve the problem.

 

Here is the chat url:  http://www.uninettunosrl.net/unicutechatnlbserver/cutesoft_client/cutechat/Channel.aspx?Place=Lobby-1

 

(using the .lic file with the registered domains)

I have run some more tests. I have setup a virtual machine with Windows 2003 enterprise sp2 english version, .net framework 2.0 sp2, and:

 

- Make a clean installation of cutechat

- modified the local windows\system32\drivers\etc\host file so that I could use the www.uninettunosrl.net domain.

- locally opened the url http://www.uninettunosrl.net/CuteChat/CuteSoft_Client/CuteChat/Channel.aspx?Place=Lobby-1

- Still got the same error.

 

I have tried also different configurations, I always get the same error as soon as I copy your .lic file, while the temporary licence .lic file always works. I wonder if you can reproduce the problem using the same procedure I adopted.

 

We are in a bit of a hurry here: since everything was working with the temporary licence, we told are users that a new, performing chat would have been ready in just a few days.

 

Please help.

f.cipriani,

 

I haven't received the new license file yet, would you please send it to my address: [email protected].

 

Thanks

Fabrizio Cipriani