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URGENT HELP: Javascript Error Access Denied (IE) Support-Visitor-Monitor.js.aspx

Last post 05-04-2009, 1:07 PM by Adam. 4 replies.
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  •  02-16-2009, 2:04 AM 48823

    URGENT HELP: Javascript Error Access Denied (IE) Support-Visitor-Monitor.js.aspx

    Reply Quote
    I have downloaded the trial version of Live Support just yesterday so it is the latest version. It is working perfectly and I added the code required for visitor tracking and live chat and it shows beautifully.
     
    However, while everything is working fine on FireFox, Chrome, Opera, I have a serious problem with IE. If I browse to my website with IE7 it pops an error Access Denied. And with IE6 it pops Permission Denied.
     
    When I debugged with VS 2005 it showed me that the error is in the page Support-Visitor-Monitor.js.aspx on the line xh.open("GET",url,true,null,null)
     
    When I checked the value of url, it shows:
     
     
    If I use it alone in the browser (the url above) it gives me
    READY:Guest:1465dc00-c594-4be5-b92c-5073335ecb08
     
    Please solve this as soon as possible I am seriously considering buying a license but this needs to be resolved so I can truly try the software !!!
     
    You can visit my website using IE to see what I mean: www.mindfieldsolutions.net

  •  02-16-2009, 3:32 AM 48827 in reply to 48823

    Re: URGENT HELP: Javascript Error Access Denied (IE) Support-Visitor-Monitor.js.aspx

    Reply Quote
    Guys I solved the issue, I just replaced the Support-visitor-monitor.js.aspx by Support-visitor-monitor-crossdomain.js.aspx and it worked.

  •  02-20-2009, 7:38 AM 49039 in reply to 48827

    Re: URGENT HELP: Javascript Error Access Denied (IE) Support-Visitor-Monitor.js.aspx

    Reply Quote
    Hi,
     
    It is true that the error message on IE was gone after I did the above changes, I now tried going online from my machine and I tried browsing from another machine and apparently the visitor monitor is not working.....
     
    Any ideas about this ?
     
    You can check the link above for the visitor monitor code I have....
     
    Please help...

  •  02-20-2009, 8:11 AM 49041 in reply to 49039

    Re: URGENT HELP: Javascript Error Access Denied (IE) Support-Visitor-Monitor.js.aspx

    Reply Quote
    I need to mention that the monitor is working when I visit the admin page or log in page of Cute Chat, but not on my website...

  •  05-04-2009, 1:07 PM 51793 in reply to 49041

    Re: URGENT HELP: Javascript Error Access Denied (IE) Support-Visitor-Monitor.js.aspx

    Reply Quote

    Adding chat button and monitor tag to web pages



    If the target web page is in another domain, you need to use the following cross-domain tags instead:


    Chat Button:


    Monitor:

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx
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