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Performance issues

Last post 04-17-2009, 11:05 PM by bob11856. 5 replies.
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  •  03-17-2009, 10:54 AM 49987

    Performance issues

    Reply Quote
    Our production environment has about 600 visitors browsing the site at one time. LiveSupport monitor and the support image button scripts are present on each page. We have 11 operators logged in to Live Support Operator client.
     
    What we are experiencing is huge increase in CPU usage by the w3wp process on the server hosting the Live Support website/service - it is going up to 90% (server has Dual 3.60 GHz Intel Xeon (Hyper-Threaded) CPU's).
     
    We froze the update of visitors in client piece by checking off the Freeze checkmark, but that did not seem to help much.
     
    Is there something we're missing?
     
    Also, what are the server requirements for hosting the LiveSupport website/service (CPU, RAM)?
     
    Thank you.
    Kate

  •  03-17-2009, 1:13 PM 49991 in reply to 49987

    Re: Performance issues

    Reply Quote
    Kate,
     
    Can you remove the visitor monitor tag and try again?

    We are investigating this issue and will get back to you as soon as possible.

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  03-17-2009, 1:22 PM 49993 in reply to 49991

    Re: Performance issues

    Reply Quote
    Would that alter the ability to see if an operator is online and request a chat?

  •  03-17-2009, 1:30 PM 49995 in reply to 49993

    Re: Performance issues

    Reply Quote
    You will lost the inviting visitors to chat feature.
     
    I just want to know the result to make further investigation.

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  03-17-2009, 2:12 PM 49998 in reply to 49995

    Re: Performance issues

    Reply Quote
    We won't be able to remove it for at least a week. Could we please have requirements for the server in the meantime?
     
    Thank you.

  •  04-17-2009, 11:05 PM 51229 in reply to 49987

    Re: Performance issues

    Reply Quote
    Is there any update on this?  I have a client experiencing the same issue. 
     
    They have a very small installation, but periodically see processor utilization get pegged at 100%.  I've narrowed it down to specific times, and there's a recurring pattern in the IIS log's pointing to LiveSupport:
     
    cs_method                                                                                                            cs-uri-stem
     
    /CuteSoft_Client/CuteChat/Support-Visitor-monitor-crossdomain.js.aspx
    _temp=1239932785147&Type=VISIT&CCCustomerId=afc33d00-7496-4254-5250-615e356acb08&Referrer=http%3A//imleagues.com/Members/Log.html
    /CuteSoft_Client/CuteChat/Support-Visitor-monitor-crossdomain.js.aspx
    _temp=1239954375491&Type=VISIT&CCCustomerId=6906fc00-7300-4ef1-0a37-05471d70cb08&Referrer=
    /CuteSoft_Client/CuteChat/Support-Visitor-monitor-crossdomain.js.aspx
    _temp=1239954395796&Type=VISIT&CCCustomerId=fe113c00-dee8-482b-241e-851f416acb08&Referrer=

    This pattern repeates for 3 different source browsers (based on IP address).  It seems to coincide with one of the operators logging in.  They donot see any error.
     
     Any advice?
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