DNN cute live support v5.  An agent must be logged in for this error to occur.

 

Click on the Desktop Module when an agent is logged on.

 

 

Compilation Error

Description: An error occurred during the compilation of a resource required to service this request. Please review the following specific error details and modify your source code appropriately.

Compiler Error Message: CS0117: 'CuteChat.ChatApi' does not contain a definition for 'LSIsSessionActive'

Source Error:

Line 32: if(promptwait) Line 33: { Line 34: if(ChatApi.LSIsSessionActive(placename)) Line 35: promptwait=false; Line 36: }

Source File: c:\Inetpub\wwwroot\fusetalkwww\DesktopModules\CuteSoft_Client\CuteChat\SupportClient.aspx    Line: 34

 

 

 

 Event Type:    Warning
Event Source:    ASP.NET 2.0.50727.0
Event Category:    Web Event
Event ID:    1310
Date:        5/19/2009
Time:        4:04:04 PM
User:        N/A
Computer:    FTHOSTWEB3
Description:
Event code: 3007
Event message: A compilation error has occurred.
Event time: 5/19/2009 4:04:04 PM
Event time (UTC): 5/19/2009 8:04:04 PM
Event ID: dc0b5c01ed6a4247943793216ffafcf1
Event sequence: 9640
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/4838167/Root-4-128872203022620000
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Inetpub\wwwroot\fusetalkwww\
    Machine name: FTHOSTWEB3
 
Process information:
    Process ID: 71484
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: HttpCompileException
    Exception message: c:\Inetpub\wwwroot\fusetalkwww\DesktopModules\CuteSoft_Client\CuteChat\SupportClient.aspx(34): error CS0117: 'CuteChat.ChatApi' does not contain a definition for 'LSIsSessionActive'
 
Request information:
    Request URL: http://www.fusetalk.com/DesktopModules/CuteSoft_Client/CuteChat/SupportClient.aspx
    Request path: /DesktopModules/CuteSoft_Client/CuteChat/SupportClient.aspx
    User host address: 218.85.139.170
    User:  
    Is authenticated: False
    Authentication Type:  
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 1
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.UI.PageHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig)
   at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
 
Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

 

 

Hi jmeacoe,

Install the latest version of DNN Livesupport found here:

 http://cutesoft.net/downloads/folders/current_releases/entry21860.aspx

 

The first Error, I came across was that the v.5 license did not work, so I was given a v4 license key to get this functioning.

 

Log into your client side application.

 

On your DNN site add a desktop module.

 

Click on the picture in that module.

 

That is where I get the error.  I had tried this before and everything worked properly, but this time I am getting the error being thrown.

I did a fresh install, and was able to get rid of the error.

 

I think it had something to do with the fact that we are load balancing our servers.

 

You can mark this case as resolved.

jmeacoe,

 

If you are using Load balancing, have you checked the following article?

 

Hi,

 

Can you check the version of the CuteChat.dll ?

 

I think you have made a mistake on the CuteChat version.

 

Regards,

Terry.