Support forums - Invite one user to join another user chat conversation

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Invite one user to join another user chat conversation

Last post 08-28-2009, 9:01 AM by Adam. 14 replies.


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08-20-2009, 10:05 PM 54867

AYM
Joined on 08-19-2009
Posts 38

Invite one user to join another user chat conversation

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Hi,

I realized that in other products like cute chat or cute messenger, you can invite another online user to join your chat conversation.

For cute live support, is it possible for the operators to invite the user to another chat user conversation?

lets say Operator 1 is attending user A question and user b question.

But both of their questions are similar. Can operator 1 invite user b to join in user A conversation and then answer the questions together?

Currently in cute live support there is no function like that, but can we integrate this function from cute chat to live support?

Thanks

rgds,

AYM

08-20-2009, 11:16 PM 54868 in reply to 54867

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Invite one user to join another user chat conversation

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AYM,

This feature is already available in Cute Live Support.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

08-20-2009, 11:32 PM 54869 in reply to 54868

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

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Hi adam,

Is it already available?

I am not sure of how to use that function. I can only invite other operators (not the users from console) to join conversations.

Please, can you provide me some instructions/steps how I can invite one chat user to another chat user session with an opeartor?

Thanks and regards,

AYM

08-20-2009, 11:55 PM 54871 in reply to 54869

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Invite one user to join another user chat conversation

Reply Quote

AYM,

If you want multiple users join the same chat room, you'd need to use Cute Chat instead of Cute Live Support.

08-21-2009, 12:23 AM 54873 in reply to 54871

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

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hi adam,

yes i saw that feature in Cute Chat.

Is it possible to customize in Cute Live support to provide this kind of function? We've already bought the license and we are interested in that feature.

Is there a way to integrate this feature into Live Support?

Thanks and regards,

AYM

08-21-2009, 12:24 AM 54874 in reply to 54871

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

Reply Quote

hi adam,

yes i saw that feature in Cute Chat.

Is it possible to customize in Cute Live support to provide this kind of function? We've already bought the license and we are interested in that feature.

Is there a way to integrate this feature into Live Support?

Thanks and rgds,

AYM

08-23-2009, 10:36 PM 54927 in reply to 54871

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

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Hi adam,

Can i have any update on my question?

Thanks

Rgds,

AYM

08-24-2009, 8:47 AM 54955 in reply to 54874

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Invite one user to join another user chat conversation

Reply Quote

AYM,

It's possible if the source code is modified.

By default, one room only allows 1 visitor to chat.

08-24-2009, 11:17 AM 54974 in reply to 54955

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

Reply Quote

Hi Adam,

If it is possible by modifying source code, can you advise me how to and which files to look at?

Could you please reply me soon as possible? It is important for us to know how much time and effort we need to make this function works.

Thanks & rgds,

AYM

08-25-2009, 4:30 AM 55003 in reply to 54974

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

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Hi adam,

Can you give me any update on my questions?

Thanks & Rgds,

AYM

08-25-2009, 4:38 AM 55006 in reply to 54974

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Invite one user to join another user chat conversation

Reply Quote

AYM,

You need to own the source code license to modify the source code.

08-25-2009, 9:00 PM 55047 in reply to 55006

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

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Hi Adam,

Yes, my company has already purchased and own source code for live support client. It is possible for us to modify the source code accordingly. But are you talking about server side or client side?

Can you provide some advice regarding to this?

Especially which areas need to modify and how much time approx. will be needed?

Waiting your reply.

Thanks and Regards,

AYM

08-26-2009, 10:07 PM 55085 in reply to 55047

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

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Hi adam,

Can you update me on my questions? I will need your suggestions for this function to works out.

Thanks and waiting for ur reply.

Rgds,

AYM

08-28-2009, 2:17 AM 55134 in reply to 55085

AYM
Joined on 08-19-2009
Posts 38

Re: Invite one user to join another user chat conversation

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Hi adam,

Any update info. would be highly appreciated.

Thank you & look forward ur reply.

AYM

08-28-2009, 9:01 AM 55145 in reply to 55047

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Invite one user to join another user chat conversation

Reply Quote

AYM,

To achieve this feature, you need to modify the source code of Cute Live Support core code. I am talking about the server side code.