Hi adam,

 

When user shared a file to operator, the administrator can see the uploaded file as screen shot below (Manage>Find Chat Records)

 

 

 

But when tried to open the uploaded file, I got this error message "Navigation of the webpage was canceled".

 

Can you help me what is the issue?  

 

Thanks and Regards,

AYM

Do you have problems with all *.jpg files or just this particular one?

 

Are you sure it is a true .jpg file?

Hi adam,

 

Not only jpeg files, i cannot open any file shared(.png, .docx, .txt ) in Chat logs from Manage>Find Chat Records. 

 

The operators can open and access the files at the time shared.

 

As Administrator, i should be able to open from Mange>Find Chat Records but  I am not able to. 

 

When I click on the file shared, a new browser window opened and have this message "Navigation to the web page was canceled".

 

Thanks and regards,

AYM

Hi adam,

 

Any update on this issue? 

 

Kindly suggest.

 

Thanks & Regards,

AYM

Hi AYM,

 

It is not a livesupport issue. It is a browser security problem.

 

1. Try on another pc/borwser

 

2. Reset all IE security setting and try again.

 

If you still get this issue, you can mail to me directly.

 

My E-mail: [email protected]

 

Regards,

 

ken

Hi Ken and Adam,

 

I was a bit caught up with my other works and couldn't explore what you have suggested. I still cant open the uploaded file from console.

 

 I have another question on chat users uploaded files.

 

Where do they store?

 

If I can't open from "Manage>Find Chat Records"> Individual chat history, where else can i check them?

 

Please let me know.

 

Thanks & Regards,

AYM