We have a single site  / IP that will change itself into different Automotive MFG sites i.e. Ford, Hyundai, Chevrolet etc.  In addition to this, within the MFG site, it will change per physical dealership i.e Fairfax Hyundai, Westside Hyundai.

 

I want to be able to direct the Live Support specifically to a given Dealership and Operator.  I don't want any other dealerhips or operaters to be able to see or respond to any chats except for the ones specific to their dealership.

 

How can I do this with Live Support

 

Thanks

Hi Webmarktech,

 

Set "Show users in queue by department" to true in Live Support Administration Console and than

Different departments can only see and receiving  their respective request.

 

See the pictrue below

 

 

Regards,

 

Ken

Great,  How do I direct a Live Support request to a specific Departmemt?

Hi Webmarktech ,

 

1.Open file "CuteSoft_Client\CuteChat\SupportClient.js".

 

2. Find section below

 

props["Name"]=input_name.value;
props["Email"]=input_email.value||"";
props["Department"]=input_department.value||"";

 

3. direct  a user request to a specific department.

 

For example

 

if(input_name.value=="mary")

{

props["Department"]="department1";

}

else

{

props["Department"]="department2";

}

 

Regards,

 

ken