Offline -- send user an email message that their feedback has been received

Last post 04-14-2011, 8:07 PM by Kenneth. 10 replies.
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  •  04-12-2011, 11:56 AM 67126

    Offline -- send user an email message that their feedback has been received

    When an end user sends an offline message, we want them to receive an email message from the system stating that their message has been received.
     
    Possible?
     
     
    Filed under:
  •  04-12-2011, 12:40 PM 67128 in reply to 67126

    Re: Offline -- send user an email message that their feedback has been received

    Dear ckerns,
     
    Yes, it is possible.
     

    step 1:  open file "CuteLiveSupport\Web\CuteChatMail.config"

    step 2:

    gmail example:

    <settings>
     <add key="DefaultMailAddress" value="LiveSupport&lt;[email protected]&gt;" />
     <add key="SmtpServer" value="smtp.gmail.com" />
     <add key="SmtpUsername" value="gmailaccount" />
     <add key="SmtpPassword" value="gmailpassword" />
     <add key="SmtpUseSSL" value="true" />
            <add key="SmtpServerPort" value="465" />
    </settings>
     
    If you use other mail server, you only need change these setting section, it also works.
     
    Thank you for asking
  •  04-12-2011, 12:44 PM 67129 in reply to 67128

    Re: Offline -- send user an email message that their feedback has been received

    Hi Eric,
     
    Thanks for the info. We have this set up to email the end user's feedback to us (the agents). How do we configure it to send an email to the end user after they have submitted their feedback?
     
    Thanks again for your help, Christopher
  •  04-12-2011, 1:48 PM 67131 in reply to 67129

    Re: Offline -- send user an email message that their feedback has been received

    Dear ckerns,
     
    You don't need send email to the end user. After feedback is submitted, one alert message dialog will be displayed, you will see message "Message sent! We will respond as soon as possible."
     
    You can open "\CuteSoft_Client\CuteChat\SupportFeedback.aspx",  you will find the following lines:
    <script>
       alert("Message sent! We will respond as soon as possible.");
      </script>
     
    You can change this message directly.
     
    Thank you for asking
  •  04-13-2011, 9:47 AM 67141 in reply to 67131

    Re: Offline -- send user an email message that their feedback has been received

    Thanks Eric.
     
    I am looking at sending an email as well as have the message box display.
     
     
  •  04-13-2011, 10:21 AM 67144 in reply to 67141

    Re: Offline -- send user an email message that their feedback has been received

    Dear ckerns,
     
    You are welcome. You can add the code of email send in SupportFeedback.aspx.
     
    Thanks for your business
  •  04-13-2011, 10:54 AM 67146 in reply to 67144

    Re: Offline -- send user an email message that their feedback has been received

    Thanks Eric.
     
    Any suggestions on how I might do that.
  •  04-13-2011, 11:04 AM 67148 in reply to 67146

    Re: Offline -- send user an email message that their feedback has been received

    Dear ckerns,
     
     
    Thank you for asking
     
  •  04-13-2011, 11:04 AM 67149 in reply to 67146

    Re: Offline -- send user an email message that their feedback has been received

    Dear ckerns,
     
     
    Thank you for asking
     
  •  04-13-2011, 11:11 AM 67150 in reply to 67149

    Re: Offline -- send user an email message that their feedback has been received

    An excellent example. I cannot tell which document is the code behind for SupportFeedback.aspx. I don't see a SupportFeedback.aspx.cs file.
  •  04-14-2011, 8:07 PM 67173 in reply to 67150

    Re: Offline -- send user an email message that their feedback has been received

    Hi ckerns,
     
    We write the code behind in the same page, you can find it in <script runat="server"></script>target of page "SupportFeedback.aspx" .
     
    Regards,
     
    Ken
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