When an end user sends an offline message, we want them to receive an email message from the system stating that their message has been received.

 

Possible?

 

 

Dear ckerns,

 

Yes, it is possible.

 

<settings>
 <add key="DefaultMailAddress" value="LiveSupport&lt;[email protected]&gt;" />
 <add key="SmtpServer" value="smtp.gmail.com" />
 <add key="SmtpUsername" value="gmailaccount" />
 <add key="SmtpPassword" value="gmailpassword" />
 <add key="SmtpUseSSL" value="true" />
        <add key="SmtpServerPort" value="465" />
</settings>

 

If you use other mail server, you only need change these setting section, it also works.

 

Thank you for asking

[email protected]

Hi Eric,

 

Thanks for the info. We have this set up to email the end user's feedback to us (the agents). How do we configure it to send an email to the end user after they have submitted their feedback?

 

Thanks again for your help, Christopher

Dear ckerns,

 

You don't need send email to the end user. After feedback is submitted, one alert message dialog will be displayed, you will see message "Message sent! We will respond as soon as possible."
 

You can open "\CuteSoft_Client\CuteChat\SupportFeedback.aspx",  you will find the following lines:

<script>
   alert("Message sent! We will respond as soon as possible.");
  </script>

 

You can change this message directly.

 

Thank you for asking

[email protected]

Thanks Eric.

 

I am looking at sending an email as well as have the message box display.

 

 

Dear ckerns,

 

You are welcome. You can add the code of email send in SupportFeedback.aspx.

 

Thanks for your business

[email protected]

Thanks Eric.

 

Any suggestions on how I might do that.

Dear ckerns,

 

You can refer to the following link:
http://www.java2s.com/Code/ASP/Components/SendoutemailincodebehindC.htm

 

Thank you for asking

[email protected]

 

Dear ckerns,

 

You can refer to the following link:
http://www.java2s.com/Code/ASP/Components/SendoutemailincodebehindC.htm

 

Thank you for asking

[email protected]

 

Hi ckerns,

 

We write the code behind in the same page, you can find it in <script runat="server"></script>target of page "SupportFeedback.aspx" .

 

Regards,

 

Ken