Am getting very high CPU, think it's live support, how can I disable it

Last post 10-17-2011, 7:37 AM by Kenneth. 1 replies.
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  •  10-15-2011, 12:20 PM 70406

    Am getting very high CPU, think it's live support, how can I disable it

    Hi there
    We're getting very high cpu on the server, we want to rule out live support as a possible cause (it's appearing a lot in the iis logs), so we want to temporally disable it, on the server side. How can I do that?
    Any advice much appreciated
    Cheers
  •  10-17-2011, 7:37 AM 70419 in reply to 70406

    Re: Am getting very high CPU, think it's live support, how can I disable it

    Hi surfo101,
     
    You can remove the livesupport button from your site. the livesupport button use the code like below
     
    <script src='<%=ResolveUrl("~/CuteSoft_Client/CuteChat/")%>Support-Image-Button.js.aspx'></script>

     <script src='<%=ResolveUrl("~/CuteSoft_Client/CuteChat/")%>Support-Visitor-monitor.js.aspx'></script> 
     
    Regards,
     
    Ken
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