I recently registered our new domain and downloaded the license file. When I try to login using the new domain, I receive the below error.

 

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Failed to connect to chat service: 

System Exception: Connection:ERROR, The license for CuteLiveSupport is not valid.

 

You are using a trial license and the trial period has expired.

If you would like to extend your trial period, please write to [email protected]

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What can I do to switch the demo to full version license. 

For some reasons, you are using a trial license file instead of official license file on your server.

 

Please login  client center http://clientcenter.cutesoft.net and download your official license file.