Hello

 

Any body from sales please take this as urgent

 

I purchase domain license copy of CuteEdit, some body from the sales (called karen) send me email on how to download my copy and tilling that the payment is done

 

She asked me to send the domain name so that she will generate the license file,

i have send her the domain name as requested so many time, this is the 10th day after that and she did not come back

 The domain name I am requesting the licens for is www.alargan.com

this is not professional at all, and my impression is very bad about your company since you dont support or even give the basic follow up

 

can any body from Sales reply to my post or email me at

 

We are investigating this issue and will get back to you as soon as possible.

 

 

I just searched our emails. For some reasons we've never received any emails from this email address:

[email protected].

 

Can you provide another email address?

We will do our best to help you.

Sorry for any inconvenience.

 

I have all of the sent emails on my sent folder showing that they have been sent succesfully

 

Anyway, you can use this email

 

 

best regards

You know what, she sent me email just now and asking again about the desginated domain

 

Is it part of your procedure to send bulk of emails to get a very small reply which doesnot help at all????

please can you till me how to till her that I need a license file for the following domain


www.alargan.com

 

best regard

Hello Karem

 

Again, I have purchased another copy and I have sent you two emails using two different email accounts (one of them worked in the first copy) 

 

Now this is the 3rd day and stil there is no reply

 

how come that you can loss your customers emails like this, you have problem in recieving emails and you need to fix that ASAP

 

Live suppoirt is not working, It is showing comming Soon!!!!!

 

 

I checked our record. For your new purchase came in Aug 17, we sent "Thank you for purchase" email later that day. Then we got your reply with your designated domain name on Aug 21, we sent the license on the way on the same day too. We didn't receive anything from you in the meanwhile. If you did have emails not responding problem during the period, could you please double check if they were sent out properly? You can also forward us those emails and we'll check our end too.