Operator console - Transfering chat to another operator - not showing chat from first operator

  •  03-24-2007, 7:19 AM

    Operator console - Transfering chat to another operator - not showing chat from first operator

    When an operator transfers the chat to another operator then the chatdialog from the first operator is not visible to the new operator.
     
    Is there a configuration option for achieving this visibility at the transfering operator.
     
    This is nessesary in a support situation where the first dialog with the user is handled by a helpdesk that transfer the chat to the rigth operator.

    Kind regards

    Henrik Juel
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