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console transfer
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Operator console - Transfering chat to another operator - not showing chat from first operator
When an operator transfers the chat to another operator then the chatdialog from the first operator is not visible to the new operator. Is there a configuration option for achieving this visibility at the transfering operator. This is nessesary in a support situation where the first dialog with the user is handled by a helpdesk ...
Posted to
Cute Live Support
(Forum)
by
hjh
on
March 24, 2007