Hi -

 

I've been readying the posts regarding the departments and am still a bit confused.  What I am looking for is to send the person to a group of qualified operators instead of notifing all operators.  I set up my departments (currently experiments with a couple of operators) and assigned those operators to the different departments.  Am I correct in understanding that there is no way to do this through the software, and that the operator has to determine which people to take?

 

Thanks!