How suitable is Cute Chat as a Live Help application in addition to it's role for chat.  I would ideally like an app that can ge configured for one on one suppost with staff in the office as well as for scheduled web chats between visitors and our editorial staff.

We have 4 sites and would like to offer live help from all 4 sites to multiple staff.  Puchase timescale is immediate/2 weeks.

I am also hoping the general lack of feedback in these forums from cutesoft is more an indication of the holiday period than a regular example of customer support.

Sadly, now decided to buy an alternative product for my site network.  If we are to use a product commercially, one of the key factors that flag problems ahead is pre-purchase support.

In testing the evaluation version, we came across quite a few issues.  Given the lack of feedback here, I instructed my Techincal Manager not to bother posting these and to discontinue the evaluation.   It is a shame as the product looked to have potential at a good price point.

Good luck with the new verson.