Hi.
Can you look at this issue soon please?
1. There is no sound when customer request a chat. Only a small popup in the corner.
In a noisy office enviroment this is not enough, and we could miss some requests as we dont always look at the screen.
Is it possible to add a ring tone or something?
2. There is also no sound when customer enters our site (visitor tracking). This is also a very nice feature as we get notified and can monitor the tracking to see what pages are popular. Is it possible to add sound here?
3. Refering URL in the info screen should have been clickable (open in new window).
Then we could easily check the refering site witout having to cut and paste the link.
I have used Xigla Live Support that have all these 3 options included. On this part Xigla works very well, but the chat engine is poor. If these 3 options can be added into your software I will sure pay a lisence as I think the rest of your package is awesome.
Please let me know as soon as possible.
Thank you.
Bjørn-Tore