I'm getting reports from some users of IE6 crashing when you close the browser after being the client in a chat session.  The sequence of events goes something like this:

 

1. Open a browser, click to chat, start a chat session with an operator, converse, the close the session by closing the window

2. Browse to other pages if you so desire, but at some point close IE6.  I get the following error:

 

   ieexplore.exe - Application Error

   The instruction at "0x1001cd11" referenced memory at "0x1001cd11". The memory could not be "read".

   Click on OK to terminate the program

 

This only happens if you actually instantiate a chat.  You can get to the request screen and not have any problems, but once you've committed to doing a chat, you're essentially doomed to having this error thrown when you close IE.

 

Has anyone else out there seen this problem?  Any thoughts on what might be done to prevent it?

 

Thanks!

Jason,

 

I can't reproduce this issue myself.

 

We will investigate this issue and post an update.