Hi,
I was able to finally add users to my live operators without a problem, but now I am having a bunch of other problems.
1) When a live operator is connected, and you go to the site to see the status image, it just switches between available & unavailable everytime you refresh the page, even though the operator has never logged out.
2) The same thing happens above when I change a setting in the administration console. For example, I changed the timeout to 600 seconds, but when I click update, it goes away. If I refresh, it goes back to 600.
3) I tried starting a test chat session, and I got the following error on the client site:
Violation of PRIMARY KEY constraint 'PK_CuteSupportCustomer'. Cannot insert duplicate key in object 'dbo.CuteSupportCustomer'. The statement has been terminated.
I thought this was because I had tried to test with that same customer name, but it is giving me the same error for every name I try.
Please help so we can continue our trial of this software!
Thank you,
Subhash