Support forums » Products » Cute Live Support » Re: IP NOT MATCH Error presented to website users

IP NOT MATCH Error presented to website users

Last post 12-10-2007, 3:01 AM by afly. 2 replies.
Sort Posts: Previous Next

  •  12-07-2007, 4:33 AM 35724

    IP NOT MATCH Error presented to website users

    Reply Quote
       Using version 3, a javascript popup continutally appears stating 'IP NOT MATCH' when a person tries to connect to an operator via the site.
     
    Is this a licensing issue?? we have an IP license
     

  •  12-07-2007, 10:28 AM 35727 in reply to 35724

    Re: IP NOT MATCH Error presented to website users

    Reply Quote
    Hi.
     
    That's not the license issue.
     
    The server check the IP of the user.
     
    Maybe the user's network has reseted while chatting.
     
    Do you always get such problem ? or only once ?
     
    Regards , Terry .

  •  12-10-2007, 3:01 AM 35745 in reply to 35727

    Re: IP NOT MATCH Error presented to website users

    Reply Quote
    Seem to occur on one unfortunate testing session Terry, fine after that
     
    Cheers

View as RSS news feed in XML