Hi,

 

i need to add Departments and Agents from my own .Net Web-Application (not from Cute Live Support Admin Web).

To insert the records in the tables is no problem, but the list of departments in the support client does not refresh.

Do i have to make additional calls to refresh the list?

Hi,

 

You should not write the table directly.

 

please use CuteChat API :

 

   ChatPortal portal=ChatSystem.Instance.GetCurrentPortal();
   lock(portal)
   {
    portal.DataManager.AddDepartment("mydepartment");
    portal.DataManager.AddAgent("mydepartment","User:username"));
   }

 

Regards,

Terry.